Business Office Director (Senior Living)

Position Highlights Status: FULL TIME Schedule: Flexible leadership schedule with MOD coverage, on‑call responsibilities, and operational flexibility required based on community needs, including occasional evenings, weekends, and emergency support as needed. Location: [CITY, STATE] Rate of Pay: $52,000 - $58,000 Travel: 0% Responsibilities As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members. Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements Partner with residents and families to resolve billing and collection matters professionally and accurately Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance Guide department leaders on employee relations, policy compliance, and performance management Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting Conduct exit interviews and prepare regular reports for community leadership Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes Ensure corporate policies and internal controls are consistently applied Perform other duties as assigned to support community operations Qualifications Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred Associate’s degree in Accounting with two to three years of related experience considered Experience in business office management, payroll, or human resources encouraged Strong organizational and leadership skills with attention to detail and accuracy Proficiency in financial systems, human resources information systems, and Microsoft Office applications Ability to manage multiple priorities while maintaining confidentiality and compliance Excellent communication and interpersonal skills for working with residents, families, and team members Benefits For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V #J-18808-Ljbffr Discovery Senior Living