College Intern - Cyber Security

Requisition ID : 20383

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The Cyber Security Business Awareness Team is hiring an intern to support cybersecurity programs that influence employee behavior, reduce human-related cyber risk, and promote a strong security culture.

The intern will serve as a primary resource for ServiceNow requests received through the team inbox while assisting on projects and tasks in three key areas: Human Risk Management, Data Loss Prevention, and Vulnerability Management.

The ideal candidate will be in a Cyber or IT-related education program. This internship is ideal for a student interested in the intersection of cybersecurity, human behavior, communications, training, and organizational change management while gaining practical experience supporting an enterprise-wide security awareness program.

The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

• Monitor, triage, route and process ServiceNow requests received through the Business Awareness team ServiceNow queue.
• Track ticket status and follow up to ensure timely resolution.
• Maintain documentation, knowledge articles, process guides, and request templates.
• Assist with reporting and metrics related to ticket volume, response times, and service delivery.
• Assist with Human Risk Management program activities focused on reducing human-related cybersecurity risks.
• Assist with the creation and scheduling of content for internal awareness platforms and channels, such as Viva Engage.
• Help develop and update content related to training presentations, awareness materials, job aids, and educational resources.
• Assist with cybersecurity awareness events, presentations, workshops, and outreach activities designed to promote secure behaviors.
• Participate in special projects assigned by the other Key Management Areas as needed.

Education

A high school diploma, GED, or equivalent is required.

Experience

• Interest in cybersecurity human behavior, risk management, awareness, or education programs.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and priorities while maintaining quality work.
• Proficiency with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with ServiceNow ticket fulfillment processes a plus
• Ability to work both independently and collaboratively within a team environment.
• Demonstrate customer service mindset and professionalism.
• Familiarity with cybersecurity concepts such as phishing, social engineering, password security, data protection, or security awareness.
• Strong analytical and problem-solving skills.
• Passion for promoting secure behaviors and helping build a positive security culture within the organization.

Additional Requirements and Qualifications

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.