IT Support Technician (Part-Time)

EPIC Health Partners is seeking a part-time IT Support Technician to provide hands-on technical assistance across the organization. This role is ideal for someone with foundational IT knowledge who can troubleshoot common hardware and software issues, support staff with day-to-day technology needs, and assist with basic workstation setup and maintenance. This position offers flexible scheduling (15-20 hours per week) and is well-suited for an early-career IT professional or student seeking real-world experience in a healthcare environment.

Responsibilities:

• Set up desktops and laptops, including monitors, docking stations, and peripherals
• Install, update, and configure software on employee workstations
• Troubleshoot basic technical issues such as system slowness, frozen applications, or device connectivity
• Perform routine maintenance on computers and equipment
• Assist with desk phone setup, voicemail configuration, and basic call-handling troubleshooting
• Provide support for printers, copiers, and scanners, including resolving paper jams, reconnecting devices, and replacing toner
• Help staff with common software issues including login problems, error messages, password resets, and basic application support
• Coordinate with vendors regarding IT and Facilities maintenance needs
• Escalate more complex issues to senior IT staff when appropriate

Qualifications:

• Basic knowledge of computer hardware, Windows operating systems, and common software tools
• Ability to troubleshoot routine issues with minimal guidance
• Strong customer service and communication skills
• Ability to follow instructions, document tasks, and escalate concerns appropriately
• Reliability, professionalism, and willingness to learn
• Previous IT support experience (paid or volunteer) preferred but not required