Guest Services Pastor - Scottsdale

Job Description

Job Description

Company Description

The Guest Experience Pastor ensures an exceptional, seamless, and consistent experience for every guest—from street to seat. The Guest Experience Pastor leads all aspects of the weekend guest experience, oversees volunteer teams, executes campus events, and helps support the campus with pastoral care needs.

Essential Job Functions

Volunteer Management

• Model and communicate what it means to “Create the Plus” (We go above and beyond to proactively exceed the expectations of our guests.) 
• Volunteer Leadership: recruit, onboard, schedule, train, develop, and pastor volunteers and service leads for guest experience.
• Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV 
• Ensure volunteers have the necessary supplies for their shift 
• Schedule volunteers to execute weekend experiences, event set up and tear down, and campus care.
• Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training 

Weekend & Event Execution

• Plan for and execute the weekend experience, aligning both the physical environments and the volunteers to create a “WOW” experience from street to seat 
• Ensure excellence in all physical environments—interior, exterior, signage, seating- by inspecting and providing general facility maintenance and cleaning.
• Execute and maintain structured cleaning plans including event pass-through, post-event cleaning, and deep cleaning rhythms.
• Trash management and removal for services and special events. Maintain the appearance of the area and its cleanliness. 
• Set up for all events and weekend experiences- inspect rooms and buildings prior to events and make sure all needs are met including temperature settings, doors and access, room configurations, and last-minute needs and details. 
• Partner with campus teams to execute events with excellence including Adult Ministry events, Next Gen events, and Next Steps experiences.

Guest Experience Management

• Input weekly attendance from all services  
• Track ministry goals & objectives for the year 
• Track ministry volunteer engagement and encourage Next Steps for all team members 

Pastoral Care

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and family dedications. 
• Leverage the ministry resources to support members of your area of ministry 
• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed.

Minimum Qualifications

Character & Chemistry

Alignment with our CORE Values & Staff Fundamentals 

• Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people. 
• Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority. 
• Radical Generosity – We steward all things with open hands. The God who owns it all, gave it all.  
• Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING. 
• Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you. 
• Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.  

Agreement with our CORE Commitments 

• Must support the vision & mission of CCV. 
• Must be/become an ACTIVE MEMBER of CCV 
• Must regularly ATTEND WORSHIP with their family 
• Must be an active participant in a CCV Group and consistently tithe 
• Demonstrated maturity as a Christ follower 

Competency 

• Customer Focus – Dedicated to exceeding the expectations of internal and external customers. 
• Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately. 
• Drive for Results – Steadfastly pushes self and others for results.  Is action-oriented and displays focus, passion & initiative.  Takes appropriate action when something needs to be done. 
• Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses 
• Drive for Results- Is action-oriented and takes initiative. Ability to identify and solve problems.  

Education & Experience 

• Experience successfully managing/leading a team
• Experience leading others to Christ 
• Able to work a flexible schedule including Saturdays & Sundays 
• Ability to lift a minimum of 50 lbs.  
• Degree in Biblical Studies is helpful 
• Experience working in Ministry is preferred but not required 
• Minimum 2 years of customer service experience is preferred but not required

All your information will be kept confidential according to EEO guidelines.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.