Residential Appliance Repair Technician

Appliance Refrigeration Repair Technician

Location: Phoenix, AZ

Job Type: Full-time

About Guinco Service: Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career.

Why Join the Guinco Family? Hear from our employees! We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed:

• Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive.
• Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nation's two largest appliance parts distributors.
• Paperless Workflow: We are 100% paperlessall service orders, technical data, and routing are handled electronically via company-issued iPads.
• Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations.

Exceptional Benefits & Compensation: We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:

• Health & Wellness: Health, Dental, & Vision Insurance: 50% of premiums paid by the company for employees. Health Savings Account (HSA): Includes company contributions. Family Support: Paid Maternity & Paternity Leave. Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options. Disability: Long Term Disability coverage.
• Financial & Future: 401(k): Retirement plan with company match. Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.
• Tools & Equipment: Company Vehicle: Take-home vehicle provided. Expenses Covered: Gas card and vehicle maintenance covered. Tech: iPad and truck stock provided. Uniforms: Company-provided.

Key Responsibilities:

• Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
• Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
• Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
• Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
• Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.

Qualifications & Requirements:

• Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
• Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
• Screening: Willing to undergo a pre-employment drug screen, criminal background check, and driver's license check.
• Attitude: Enthusiastic, reliable, and customer-service focused.
• Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.

Compensation: $45,000.00 - $160,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Why People Choose Guinco Service as their Family: We are not just a team, but a family. We challenge our family to provide the highest quality appliance repair service with the maximum competency available. We constantly train our technicians and keep them up-to-date with the latest in appliance repair industry knowledge. We also participate in industry conferences and associations yearly. More than money-back guarantees, our team of reliable technicians is the main reason for your 100% satisfaction.

Our Job Opportunity Locations:

• North Texas
• Phoenix, AZ
• Oklahoma City, OK
• Wichita, KS

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.