Physician Office Coordinator II

Position Responsibilities

Supervises staff on a daily basis to ensure accuracy and completeness of all operations within the department.

Completes a timely evaluation for each assigned staff on an annual basis or as stipulated.

Conducts weekly staff meetings with staff to keep them apprised of any changes on office policy or procedures.

Follows the practice policy on completing all credentialing and re-credentialing applications for all Managed Care Companies for physicians in a timely manner.

Monitors and completes Kronos for staff and ensures that any overtime is approved prior to occurring.

Schedules staff accordingly to ensure appropriate coverage for the department at all times.

Regularly monitors office for JCAHO Compliance including reviews of sample drug logs, sharps and completeness of patient records including Ambulatory Summary Records.

Attends monthly staff meetings with Physician Administration.

Reviews daily office work including Encounter Forms and appointment schedules for completeness and accuracy. Ensures daily Batches are complete and sent to the Billing office daily.

Reviews Workflow Dashboard on a daily basis to ensure rapid and accurate billing. Responsible for making sure that there is no missing slips on the board that date further back than two business days.

Accurately addresses all case dashboard items within 2 business days.

Ensures that insurance eligibility and authorizations are obtained at least 2 business days in advance of scheduled appointments.

Addresses the No Show list on a daily basis and keeps the lists in a file with appropriate documentation.

Resolves problems and concerns of all clients with confidence and control in a timely manner.

Monitors Petty Cash accounts as well as ensures that deposits are made on a daily basis with the Cashiers Department.

Ensures timely submission of Time Study Sheets for all physicians in the practice.

Responsible for ensuring that par levels of office and medical supplies are kept.

Maintains accurate physician time off, on-call and conference schedules. Ensures that Physician Administration receives this information on a monthly basis and is updated as changes occur.

Responsible for completing and submitting pharmacy check list to Pharmacy Administration on a monthly basis.

Responsible for completing and submitting Audit Tracer to Physician Administration on a monthly basis.

Assists staff members with job duties as needed.

Completes work queues and reports in a timely manner, including but not limited to MSPQ, TOC, Unbilled Accounts, Studies Not Finalized, Telemedicine/Telephone Check-In/Out, Open Charts/Deficiencies, Cash Drawer, and MUSE.

Manages mychart messages, telephone encounters and billing epic notifications.

Participates in community outreach events related to their department specialty, such as lectures and weekend community events.

Engages with outside community physicians to generate referrals.

Evaluates and completes employee job performance reviews promptly and accurately.

Performs other departmental specific job responsibilities as needed.

Qualifications

License/Registration/Certification: Not applicable

Education: Technical or Associate Degree is preferred

Experience: 3-5 years experience in a multi-physician practice setting / healthcare industry experience.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!