Account Executive

Holman Job Opportunity

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs

Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.

Proactively identify areas of opportunity for client by monitoring trends, data, etc.

Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards

Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.

Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.

Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.

Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.

Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.

Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.

Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.

Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.

Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.

Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.

Manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.

Occasionally travel to client sites or industry events as required to support client relationships and business objectives.

Perform all other duties and special projects as assigned

Education and/or Training

Bachelor's degree in Business Administration, Communications, or equivalent work experience required

Additional education, certifications, or experience are favorable

Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills

Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred

Relevant Work Experience

2+ years Account Management or Customer Relationship Management experience required.

Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge

Proactive, organized approach to multitasking and prioritization

Effectively manages time and consistently meets deadlines with some guidance from leadership

Demonstrates accuracy, thoroughness, and effectiveness within their work

Demonstrates attention to detail and commitment to delivering quality products and communications

Adjusts quickly to new or changing assignments, processes and people

Displays professionalism and remains composed when faced with challenges

Learns from experience; modifies behavior to be more effective

Recognizes one's own strengths and opportunities for growth

Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

Applies basic knowledge of theories, practices and procedures to complete assigned work

Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

Business acumen and strong desire to understand clients' businesses and needs.

Must possess strong interest in learning new technologies, concepts and best practices to aid in developing client strategies.

Professional presence and ability to liaise with all levels of internal and external management, including executive leadership; in-person and remotely.

Action-oriented with the drive to take initiative and accountability for decision-making.

Initiative to work independently and multi-task while managing varying client/departmental priorities

Communicating & Influencing Skills

Strong verbal and written communication skills

Strong interpersonal and customer service skills

Ability to express information and ideas in a clear and organized manner

Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers

Takes personal responsibility for customer satisfaction and loyalty

Works independently or with others within own area or department to achieve team goals

Offers support to other team members; follows through on any and all commitments

Applies emotional intelligence in responses and reactions

Demonstrates consistency between words and actions

Listens openly and carefully to others' ideas and suggestions; respects opposing points of view

Consistently earns trust, loyalty and respect of others

Experience in building relationships with customers

Superior active listening skills to identify client needs or opportunities

Excellent presentation skills and verbal/written communications

Outputs

Foster strong, trusting relationships with clients through proactive communication and understanding of their needs; ensure timely responses and resolution of client inquiries and concerns and adhere to established service delivery standards and expectations.

Develop a deep understanding of clients' strategic priorities and align company services to meet those goals effectively; demonstrate empathy and responsiveness to client challenges and opportunities.

Collaborate effectively with Client Administrators, teammates, and internal stakeholders to ensure seamless service delivery to contribute to a positive and collaborative work environment.

Offer strategic recommendations and innovative solutions to influence client decision-making positively; anticipate client needs and challenges, providing proactive support and guidance.

Handle escalations with professionalism and urgency, ensuring thorough resolution and client satisfaction; maintain detailed records and follow-up procedures throughout the escalation process.

Continuously evaluate workflows and operational processes to identify opportunities for efficiency and effectiveness improvements; actively participate in process improvement initiatives and contribute valuable insights.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
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