Beverage Operations Assistant Manager

Beverage Operations Assistant Manager

Job Category: Food and Beverage

Full-Time

On-site

Treasure Island Resort & Casino Welch, MN 55089, USA

Description

*Please note: A resume is required for this position.

Pay Rate: $66,560 starting salary

To provide leadership to the Beverage Department staff and support to the Beverage Operations Manager in all areas of operations. Responsible for a high level of guest service.

Lead daily department operations with direct supervision of supervisors, bartenders, bar backs and casino wait staff

Communicate service goals and operational priorities in each pre-shift briefing to ensure consistent understanding and delivery of expectations

Support hiring, onboarding, scheduling, and continuous development of team members to ensure alignment with Treasure Island's service standards

Create, maintain, revise and provide direction regarding training manuals, policy/procedure manual, and job descriptions

Establish and uphold quality, service and cleanliness standards

Regularly review inventory levels, labor utilization, and ordering needs to meet demand while maintaining financial controls

Monitor and enforce compliance with policies, regulatory requirements, and responsible alcohol service practices (TIPS-certified), administering corrective actions as appropriate

Address guest questions, complaints or concerns in person and through GuestX

Resolve staff and guest issues effectively to sustain a positive, productive workplace and positive guest experience

Partner with the Beverage Operations Manager to analyze POS data and financial reports to control costs and improve performance

Cash handling and age-restricted beverage service

Knowledge and Certification

Required:

• 3-years supervisory experience leading large teams in in high-volume, multi-outlet beverage operations
• Strong working knowledge of beverage service standards, compliance requirements, and responsible alcohol service laws
• Excellent communication, leadership, and problem-solving abilities that foster teamwork and accountability

Preferred:

• Prior experience in a casino or resort environment with multi-bar operations
• Familiarity with guest satisfaction metrics or loyalty tracking systems
• Experience using data to evaluate service performance or financial outcomes
• Previous experience with MS Excel, MS Word and computerized point of sale system

Skills

Required:

• High attention to detail and accuracy in reporting and compliance tracking
• Excellent organizational and multitasking skills in a fast-paced, high-volume setting
• Clear written and verbal communication that supports team clarity and guest satisfaction
• Strong problem-solving and decision-making under pressure
• Effective leadership with the ability to motivate, coach, and develop diverse teams

Preferred:

• Strong computer skills in Microsoft Office and Windows

Abilities

Required:

• Perform efficiently and accurately in a fast-moving, high-volume hospitality environment.
• Present a professional image and demonstrate strong interpersonal courtesy toward guests, team members, and management
• Assist in managing budgets, labor planning, and operational expenses to achieve financial targets
• Lead multiple projects and tasks independently, maintaining a calm, solution-oriented approach under pressure
• Deliver clear and confident communication when interacting with teams and guests alike.
• Ability to speak in a clear, concise and pleasant voice

Required Training

• Treasure Island WAVE guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Serve Safe Certification
• AGYLSIS Training
• Effectively Handling Harassment training
• Any position-related training as determined by department manager

Physical Demands

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance and be able to bend and kneel
• Must be able to push, pull and grasp objects
• Must have the ability to independently lift up to 25 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

Working Environment

• Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• Occasionally overtime may be required
• High volume direct public contact

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.