Driver License Examiner

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Coordinator I (S) Position Number 65042358 Grade NC08 About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work This position is located in Charlotte - East, North Carolina. Knowledge Skills and Abilities/Management Preferences NCDMV is centered on becoming an exceptional customer service organization and a great place to work. This transformation is an ongoing, iterative effort to realign staffing levels, improve service accessibility, reduce excessive wait times, and ensure customers can receive services where they live. Using a data driven methodology, NCDMV deploys staff across its statewide footprint, expands service hours in underserved areas, prioritizes staffing relief for high demand offices, and invests in new or expanded facilities where population growth has outpaced capacity. NCDMV is committed to: Identify customer barriers and recommend process improvements. Support digital modernization initiatives through testing new workflows and technology. Promote self-service and alternative service options when appropriate. Participate in continuous improvement activities. Support collection of customer feedback. Maintain operational readiness before opening each day. Participate in cross-training to improve office flexibility. DMV values are empowerment, agility, service, and efficiency by fostering collaboration, continuously improving work processes, delivering exceptional customer service, and responsibly stewarding public resources. The Examiner I - Driver License position requires a strong customer-first mindset, ensuring every transaction delivers timely, respectful, and accurate service while identifying opportunities to enhance service delivery and streamline office operations. This includes anticipating customer needs, recognizing and addressing concerns before they’ll step up to escalation, providing clear guidance to help customers navigate the licensing process, and ensuring North Carolinians receive accurate and timely assistance. Examiner I employees will maintain compliance with all North Carolina laws and will interpret regulations as well as Division policies while collaborating with colleagues and stakeholders to maintain consistency and alignment across regions. The candidate selected for this position will maintain professionalism in all customer interactions and uphold high service standards, which is essential to improving customer satisfaction and strengthening the Division’s reputation statewide. The role requires a customer-first mindset, ensuring that every transaction delivers timely, respectful, and accurate service. This includes anticipating customer needs, recognizing and responding to customer concerns before they upgrade, and the ability to provide clear guidance to help customers navigate the licensing process. The ability to maintain professionalism in all customer interactions and uphold high service standards is critical to improving customer satisfaction and strengthening the Division’s reputation statewide. The selected candidate will succeed in this role if they have the following qualities: Effective communication Active listening Problem solving skills Patience Adaptability Willingness Integrity Positive attitude To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. Certain Driver License Offices have extended hours. Extended Hours Driver License Offices are expected to work a flexible schedule based on operational and customer service needs. Work schedules may include rotating shifts with start and end times between 7:00 a.m. and 7:00 p.m., Monday through Saturday. Employees may be scheduled for extended weekday hours and Saturday operations while maintaining the established workweek and applicable state policies. Specific schedules may vary based on staffing, customer demand, office operations, and business needs. If selected for this position, the candidate will be required to report for orientation and their first week of employment to DMV Headquarters in Rocky Mount, NC. Hotel accommodation will be provided. This position is covered under the REAL ID Act. Applicants must meet the required qualifications: Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for #J-18808-Ljbffr