Front Office Manager

Description Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Front Office Manager to join us. In this role, you will be responsible for overseeing all Front Office Operations. Nestled just steps from the iconic Magnificent Mile, our 226‑room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an “on-the-go” lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team. What you will be doing: Oversee, direct and motivate staff across multiple departments, ensuring exceptional guest experiences. Supervise and support daily operations of the front desk, concierge, valet, and bell stand. Anticipate guest needs, resolve concerns, and maintain positive guest relations at all times. Train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards. Manage scheduling, staffing, and performance monitoring to optimize service and productivity. Ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security. Coordinate with housekeeping, engineering, and other departments to ensure seamless service. Review group requests and special events, preparing the front office team to deliver personalized service. Handle overbookings, no-shows, and late checkouts with professionalism and efficiency. Foster team morale by promoting a cooperative work environment. Perform administrative tasks such as documentation, reporting, and interdepartmental communication. Position Requirements: Minimum 2 years of experience as an Assistant Front Office Manager or similar leadership role in a hotel or resort preferred. Strong leadership, organizational and time management skills. Exceptional customer service and communication abilities, with professionalism under pressure. Proficiency in hospitality systems (Fosse, Opera, POS systems, Microsoft Office, etc.). Ability to multi‑task and make sound decisions quickly and effectively. Flexibility to work evenings, weekends, and holidays. What's in it for you? Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another while maintaining your service with the company Medical, dental, and vision insurance (offered after 30 days of employment), company‑paid life insurance, employee assistance program, and 401k with employer match And more! Salary Estimate: $60,000-$70,000 About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The AC Hotel Chicago is an equal opportunity employer. #J-18808-Ljbffr AC Hotel Chicago Downtown