Senior Field Engineer - SF Bay Area

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Job Summary*

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support.

Note, this position is a virtual position within the SF Bay area, only local candidates will be considered.

Primary Duties and Responsibilities

Commission systems in the field. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs.
• The SFE will work closely with the system programmer to ensure the control system is functioning as without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues.
• May be required to regularly lead a team on large projects.
• The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer.
• Keep current on technology, latest firmware updates, common field issues
• Diagnosing known and found problems and formulating solutions
• The SFE will mentor and provide remote assistance and support to other FE’s

The field aspect complicates commissioning a system. The SFE needs to have a high level of knowledge on a wide variety of equipment and different manufacturers. Deep understanding of audio, video, control and networking systems is important. This position requires coordination with a wide variety of stakeholders to ensure success. Providing training and support for other FE’s and for the most complex systems and tasks requires a very experienced person with exceptional people skills.

Education and Certifications

Associate's or Bachelor's degree in Computer Science, Engineering, Information Technology, AV Technology, or related field preferred

Requirements/Certifications:

• DSP Q-SYS Level 2
• 5 years AV Field Engineer experience
• Network configuration and deployment AVoIP experience
• Field installation and/or system design experience is desirable
• Must have in depth experience with audio, video and network-based systems and equipment
• Ability to diagnose, troubleshoot and resolve complex technical problems
• Excellent Verbal and Written English Skills. Good customer service skills.

Decision Making Authority

The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication. Project managers, engineers and others will be available to answer questions.

Physical Working Environment:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more