Advanced Services Engineer 1

KeyResponsibilities
Technical Leadership:
-Consults written technical documentation while learning to provide guidance tocustomers under supervision.
-Develops foundational understanding of Oracle technologies productsservices and best practices and relevant industry trends and advancements.
-Completes assigned development tasks to learn to support optimizations orefficiency efforts (e.g. automation streamlined processes elimination ofredundant effort) under leadership.
Service Delivery:
-Learns to take ownership of basic reactive remote or onsite technicalassistance requests in chosen technical specialty as suggested by seniorcolleagues.
-Assists customers with basic installations and configuration of softwareproducts under supervision.
-Reviews and abides by lessons learned post-project to refine approach fortechnology implementation or project.
Global Customer Engagement & Education:
-Supports customer relationships by addressing technical needs and assisting insolution delivery to meet operational goals with guidance.
-Learns to understand product features upgrades and patches to be able toprovide education to customers regarding best practices for technologystability maintainability upgradeability and performance.
-Attends customer meetings to support senior colleagues in gathering technicalinput as needed.
Technical Design & Documentation:
-References and contributes to customer deliverables and documentation to helpcustomers implement solutions.
-Performs problem analysis and investigation providing documented technicalsolutions ready for customers to implement test and maintain withsupervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solutionquality and maintain relevance.
Influence & Collaboration:
-References and contributes to customer deliverables and documentation to helpcustomers implement solutions.
-Performs problem analysis and investigation providing documented technicalsolutions ready for customers to implement test and maintain withsupervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solutionquality and maintain relevance.
Innovation & Business Development:
-Begins to observe how customer feedback is used and learns from others howproduct alignment informs services and engagement.
-Learns to leverage customer insights to identify new service offerings andengagement methods.
-Learns to identify sales opportunities for additional services for customersby aligning Oracle capabilities with evolving customer requirements.
-Learns to deliver presentations and observes client consultations to buildunderstanding of solutions.
-Begins developing technical knowledge to understand the value proposition andits customer impact; observes discussions on contracts under threat.

Core Responsibilities
Collaboration & Partnership:
-Collaborates with team members to better understand expectations andcontribute to shared objectives. Builds basic understanding of businessstakeholder and/or customer needs to provide support with guidance.
Continuous Improvement:
-Begins to identify ideas to increase the efficiency and effectiveness ofprocesses protocols and workflows with guidance.
Planning & Execution:
-Completes assigned tasks and monitors timelines and/or budgets to ensure thetimely completion of work in accordance with project requirements. Followsdirection to prioritize work and adjust to shifts in resources or timelines.
Problem Solving:
-Follows standard procedures to identify and escalate issues to senior teammembers. Collects and reviews basic information to troubleshoot common errors.
Continuous Learning:
-Builds knowledge and learns new skills aligned with industry trends and bestpractices as directed. Incorporates feedback and participates in training toimprove skills.