Admissions Coordinator

Admissions Coordinator

Job Summary:

The Groves Rehab and Healthcare Center is seeking a dynamic Admissions Coordinator to join our team! As a key member of our admissions team, you will be responsible for ensuring a smooth transition for new residents, coordinating with our Business Office, and providing exceptional customer service. If you have a passion for healthcare and a strong background in skilled nursing facilities, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Collaborate with the Admissions Director to obtain and assess referral information, including complete clinical and financial details.
• Coordinate with the Business Office to ensure accurate and complete financial verification prior to admission.
• Conduct facility tours and engage families to ensure commitment and satisfaction.
• Manage the admission process, explaining policies, ensuring all paperwork is complete, and supporting a smooth transition.
• Track and communicate status of pending referrals and upcoming admissions to appropriate staff.
• Notify the Marketing Director of any referral source concerns or issues.
• Provide exceptional customer service and help orient new residents to the facility.
• Support floor staff with resident needs as schedule allows.

Qualifications:

• 2-3 years of experience in a SNF, subacute, rehab, or healthcare facility required.
• Active LPN / RN license required.
• Excellent organizational and documentation skills.
• Strong telephone and communication skills with the ability to handle referrals and family inquiries.
• Knowledge of the managed care industry is a plus.

Customer Service Expectations:

• Maintain a professional image through appearance, speech, and conduct.
• Resolve concerns in accordance with company standards.
• Ensure protection of all resident rights.

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off & holidays
• Employee discounts
• Opportunity to be part of a supportive and team-driven culture

Schedule:

• 8-hour shifts

Commute/Relocation:

• Must be able to reliably commute or be planning to relocate to Independence, MO before starting work (Required)

If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Apply now to join our growing healthcare company and start making a difference in the lives of our residents!