HOA Administrative Assistant

HOA Administrative Assistant

Location: Corporate Office (on-site)- Greenville, SC

SUMMARY

Under the regular supervision of the HOA Operations Manager, the HOA Administrative Assistant provides critical administrative and customer service support to Senior Management. This role serves as the primary hub for resident, vendor, and internal communications while ensuring accurate records, organized workflows, and timely completion of office operations. The Administrative Assistant contributes to the smooth operation of HOA communities by implementing administrative processes, supporting board and association activities, and maintaining organized, compliant, and efficient office systems.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

The following outlines the primary duties and responsibilities of the HOA Administrative Assistant. This role is essential to the efficient operation of the HOA office, providing administrative, operational, and customer service support to residents, board members, vendors, and internal teams. Responsibilities are not limited to those listed and may evolve based on organizational needs and priorities.

Customer Service & Communication

• Serve as the first point of contact for residents, vendors, and internal staff, in person, by phone, and by email.
• Prioritize service: in-person interactions first, then phone, then email.
• Respond to emails within 48 hours and ensure proper out-of-office notices.
• Answer phones, check voicemail, and return messages within 24 hours.
• Assist with routine resident inquiries; escalate complex or sensitive issues to the manager following established protocols.
• Document resident interactions and escalate unresolved issues or complaints.

Administrative Support

• Process manager and association mail; send invoices to Strongroom daily.
• Print and mail violation notices; facilitate resident payments received in the office.
• Maintain and update information in software systems (Enumerate Engage, Strongroom, Outlook, etc.).
• Generate reports for managers and boards as needed, ensuring accuracy and timeliness.
• Prepare files and documentation for new owners and lease agreements.
• Prepare and distribute board packets; coordinate with manager on content and deadlines.
• Assist with organizing association meetings, including preparing notices, reports, and follow-up materials.
• Review ARC applications for completeness; process fees for applicable communities.
• Maintain community calendars and schedule updates in Outlook and Enumerate Engage.
• Manage community amenity reservations, including confirming or denying requests, distributing access codes/keys, maintaining accurate and timely communication with residents, and overseeing charges, reimbursements, and cleaning schedules.
• Distribute, sell, and program community access devices (fobs, codes, etc.).
• Execute mass communications (manager drafts, board approves, admin sends).
• Update community websites and File Share documents as directed.
• Open and close work orders at the manager's request; follow up on status.
• Obtain and track certificates of insurance as required.
• Maintain contracts, insurance, minutes, and other documentation in all systems.

Collections & Financial Support

• Assist with sending standard notices when requested.
• Escalate owner communication regarding collections and payments.

Board & Meeting Support

• Attend board and annual meetings as assigned.
• Prepare meeting materials and distribute follow-up documentation; file/update in appropriate systems following procedures.
• Assist with setup, logistics, and post-meeting action items as directed.

General Office Operations

• Maintain workflow to meet daily and project-based deadlines.
• Complete special projects as assigned.
• Participate in staff meetings, training, and professional development opportunities.
• Order and manage office and community supplies as needed.
• Maintain personal and shared office spaces.
• Report equipment or operational problems promptly.
• Follow safety and operational procedures.

II. SUPERVISORY RESPONSIBILITIES

None

III. QUALIFICATIONS & SKILLS

To perform the essential duties of this position successfully, an individual must demonstrate the knowledge, skills, and abilities outlined below. Employees in this role handle a variety of administrative and office support tasks, including processing documents, maintaining records, and managing information. The ability to maintain strict confidentiality in all matters is critical. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• High school diploma required; 6 months office or related experience preferred.
• Proficient in Word, Excel (including formulas), PowerPoint, Outlook, Adobe, internet applications, and HOA-specific software (Strongroom, Enumerate Central and Engage, HomeWise, ClickPay, SouthData, etc.).
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multi-tasking abilities.
• High attention to detail and strong recordkeeping skills.
• Ability to work independently and collaboratively; meet deadlines consistently.
• Professional, positive demeanor; dependable and adaptable.
• Maintain strict confidentiality regarding resident, board, and company information.
• Proficient reading and math skills are required.

IV. COMPETENCIES

The following competencies are essential for successful performance in this role. They reflect the knowledge, skills, behaviors, and personal attributes that enable the Administrative Assistant to handle the responsibilities of the position effectively, maintain strong working relationships, and contribute to the overall success of the HOA and management team.

• Demonstrates a strong customer service orientation and effective problem-solving skills in all interactions.
• Maintains professionalism under pressure and remains calm and composed in stressful or challenging situations.
• Uses critical thinking and de-escalation skills to handle resident, board, or vendor concerns effectively.
• Flexible in a dynamic work environment, able to connect the dots and anticipate needs independently.
• Willing to take initiative and assist with tasks beyond assigned responsibilities to support team and organizational goals.
• Takes ownership of tasks, ensures follow-through, and maintains high accuracy and quality control in administrative processes.
• Exhibits strong interpersonal skills and emotional intelligence to communicate effectively with residents, board members, vendors, and colleagues.

V. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and while performing the duties of this job, the employee will regularly experience wrist motion.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

VI. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works
• The employee may be exposed to outside weather conditions.
• The noise level in the work environment is usually

VII. POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE