Popeyes - TEAM MEMBER

Position Summary Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Popeyes procedures, systems, and standards, and 20/20 guest expectations. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Popeyes Smart Selling standards. Is very knowledgeable and answers guest questions quickly and accurately. Is well prepared and remains calm and productive during busy times; does not look... Neat and Well-Groomed (Clean) Follows Popeyes uniform and grooming. Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and... Friendly (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly Makes guests feel welcome and special by being ready, smiling, and Follows the Popeyes Hospitality Model on how to treat Well-Staffed (Clean) Maintains restaurant cleanliness (interior/exterior). Is ready and prepared to serve guests as they Is organized and Asks for help, when necessary, to meet guests' Is a good team player and assists co-workers when Follows the Popeyes Restaurant Policies and Rules in regard to scheduled working hours, breaks, and Food Tastes Great (Food Quality) Makes sure the food looks and tastes great and is high Cares about food presentation; takes the extra time if Ensures taste, appearance, and temperature standards are met for all Consistent and Quick Service (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets Offers consistent, quick service and is always ready and Order Accuracy (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following Popeyes Always provides the appropriate number of condiments, napkins, and Repeats the order to guests by looking in the bag/basket as they hand them their Follows bagging standards to ensure quality and Food Safety (Food Safety) Makes sure food is safe for the guest by following all food safety policies and Follows all hand washing and glove procedures. Brand Ambassador Has passion for the business and pride in Popeyes. Inspires team members to embrace the Is proud to represent Focus on the Guest Treats guests with care and Is passionate about serving the Has a happy, friendly personality that is engaging to both the guest and other Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communications and addresses them proactively. Handles guest complaints - says "YES" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority. Team Skills Treats fellow team members with care and Is a good team Has a positive can-do Is dependable and Is willing to help Keeps calm and does not show signs of Is open and willing to work with people of all backgrounds Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows the products and menu. Follows Popeyes policies and standards. Front Of Restaurant Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enter order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work areas. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans, and cleans miscellaneous exterior items (i.e. - drive-thru menu board). Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness. Back Of Restaurant Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discard ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life Ensures all food prep and storage areas are kept neat and clean at all times, and complies with Popeyes food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Prepares menu products according to procedure, including: warms/toasts /bread products, operates timers and removes products when timer sounds. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Discard ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; wearing appropriate safety equipment. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and Empties trash cans, and cleans miscellaneous exterior items (i.e. - drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. Qualifications Experience: Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment. Knowledge/Skills/Abilities: Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment. Physical Requirements: Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. Reasonable Accommodation DMSD Cajun Eats, LLC.dba Popeyes and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.*** #J-18808-Ljbffr