Application Support Analyst

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include: Provide technical support services to partners in accordance with procedures and SLAs Used database/application knowledge to find solutions to partners’ technical issues Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo Provide on-call support as needed outside of work hours Monitor the phone and ticketing system to resolve all technical issues in a timely fashion Qualifications Associate’s Degree Computer Science, Information Systems, or equal Information Technology training Strong SQL skills and report writing tools experience Strong Customer Service and Communication skills Additional Information 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited Flexible schedules – offer work from home depending on department needs 401k – simple IRA plan Company sponsored events and lunches And many more! #J-18808-Ljbffr