Support Engineer (Line 3)

Your Role: As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets. What You Will Be Doing: Analyze issues based on logs, database data, and system processes Investigate complex technical incidents escalated from Line 2 support Provide bug fixing for production issues Collaborate with developers to identify root causes and implement fixes Write technical documentation for known issues and their resolution paths Participate in post-mortem analysis to prevent recurring problems Who You Are: Analytical and detail-oriented — not afraid to dig deep into logs and code Proactive and accountable — you don’t wait to be told what to do A strong team player — able to explain ideas clearly and listen to others Curious and open to learning — you love solving puzzles and improving things Your Experience: Basic knowledge of Java or JavaScript Understanding of the software development life cycle Experience with databases (SQL knowledge required) English level above intermediate — able to read technical documentation and communicate with international teams What we are offering Competitive salary is negotiable depending on the candidate's level Share options We are still a start-up and more benefits are on the way About Fintech Farm We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers. Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon! Why Fintech Farm is a great place to be Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use. People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. #J-18808-Ljbffr