Partner Technical Advisor

Partner Technical Advisor

Global Partners & Channels Partner Technical Acceleration Group

Company Description

It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Partner Technical Advisor to serve as the primary strategic interface for our Global and Strategic Regional this role you will drive holistic partner growth through pre-sales technical excellence business development solution strategy and AI-first technology adoption. You will combine trusted advisory relationships with partner executives industry-aligned solution architecture and go-to-market leadership into a single accountable role translating platform capabilities AI innovation and industry context into repeatable outcome-driven offerings that partners can build scale and monetize.

While this role expands into strategic business development and co-innovation pre-sales technical excellence remains the primary operational foundation including technical discovery solution demonstrations proof-of-concept leadership and architectural validation that accelerates partner-led customer engagements.

What Youll Do

As a Partner Technical Advisor you will serve as the dedicated strategic counterpart for assigned partner organizations owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments industry focus and go-to-market priorities across all routes to market.
• Advise partners on practice growth specialization strategy and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions executive briefings and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM IT Security and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value technical feasibility and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

• Champion AI-first solution design including intelligent workflows automation and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI CRM Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes including efficiency growth ROI and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience not fragmented touchpoints.

Qualifications :

Required:

 

• 5 years of hands-on ServiceNow experience with strong workflow expertise across multiple products (e.g. ITSM ITOM SecOps CSM HRSD) including a track record of building partner pipeline and shaping co-sell motions grounded in a delivery perspective.
• 8 years of experience in pre-sales solution consulting partner strategy or enterprise technology advisory with proven success leading technical discovery customer demonstrations and partner engagements.
• Proven experience working directly with partners system integrators hyperscalers or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders at VP level.
• Demonstrated ability to connect business strategy industry context and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices offerings or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.

• Working knowledge of AI-enabled use cases automation patterns and data-driven workflows.
• Deep familiarity with at least one industry vertical (e.g. Financial Services Healthcare Manufacturing Public Sector).
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving.

Preferred & Standout Experience:

• Experience with ServiceNow platform and AI capabilities (Now Assist AI Agents).
• Background in management consulting strategy advisory or partner business development.
• ServiceNow certifications (e.g. CSA CIS or architectural certifications).
• Experience across multiple partner routes to market (C&I MSP Reseller Hyperscaler Build).
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

• Perform platform configuration development or solution delivery.
• Manage commercial contracts pricing or financial program management.
• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
• Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner customer and organizational activities up to 50%.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time