Senior Customer Success Manager

Senior Customer Success ManagerNew York, USVerve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at verve.com.Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.We're looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You'll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.What You Will DoServe as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfactionBuild and maintain strong, long-term relationships with clients, understanding their business goals and challengesManage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectivesAnalyze campaign data to identify trends, insights, and areas for improvementCollaborate with internal teams to implement optimizations and troubleshoot issuesDevelop strategic plans to enhance campaign performance and achieve client KPIsPrepare and deliver regular performance reports, providing insights and recommendationsProactively identify growth opportunities within accounts and contribute to long-term success planningWork closely with Sales, Product, and Engineering teams to align on client needs and deliver solutionsProvide feedback to inform product development and feature enhancementsWhat We Will Need5+ years of experience in customer success, ad operations, or programmatic campaign managementDeep expertise in DSP platforms, mobile advertising, and the programmatic ecosystemFamiliarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plusProven success in driving client growth, retention, and satisfactionStrong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growthSelf-starter with a strong drive to learn, take initiative, and make a meaningful impactQuick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownershipExperience mentoring junior team members and collaborating effectively across functionsBachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plusWhat We OfferJust a few of the benefits waiting for you at Verve:Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other InsurancesSupport your long-term financial security with our 401(k) Retirement plan with company matchSave on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and CommutingPick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and moreRecharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the yearEnjoy peace of mind with paid Parental Leave for life's important milestones… and even more reasons to join us!Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.Salary Range$120,000 - $140,000 USDVerve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights. If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.