Customer Care Representative

Job Title

Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items

Assist customers by answering home warranty questions and explaining coverage

Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard’s high standard of quality

Resolve customer concerns in a professional and timely manner

Learn and exhibit a solid understanding of our various warranty plans and options

Recognize and act on opportunities to recommend and sell additional warranty coverage

Accurately and efficiently process new warranty orders

2+ years of customer service or related experience

Must be a relationship-builder with an ability to work in a dynamic, team-based environment. Outstanding communication is required

Strong verbal, written, and organizational skills

Excellent problem-solving and decision-making abilities

Bilingual in English and Spanish is a plus