Customer Service Representative

Client Order Fulfillment Specialist (ERP/CRM)It’s 7:00 a.m. at our Port St. Lucie branch. You open your inbox, scan new requests in the CRM, and greet a customer who just walked in needing a quick quote. By 7:15, you’ve answered a product question over the phone, built a quotation, and entered a confirmed order into the ERP system. Before lunch, you’ve coordinated with the sales manager to fast-track a priority order, checked stock, printed a pick ticket, and safely helped stage materials—forklift at the ready. Through it all, you keep a friendly, empathetic tone that turns first-time buyers into long-term partners.What You’ll DoBe the first point of contact for customers—phone, email, and walk-in—and provide prompt, accurate information on products and services.Create quotes and enter sales orders into the ERP system for timely processing.Collaborate closely with the sales manager to ensure needs are met and customers leave satisfied.Build strong relationships by listening carefully and following through on commitments.Support order fulfillment, including safe forklift operation and assisting with loading as needed.What You BringHands-on ERP experience and comfort navigating modern business systems.Strong customer service mindset with clear, professional written and verbal communication.Proven problem-solver who can identify the best path to meet each customer’s needs.High attention to detail and organization.Forklift experience and the ability to lift up to 75 lbs.QualificationsExperience working within ERP systems.Outstanding customer service and communication skills.Ability to multitask and prioritize in a fast-paced setting.Detail-oriented with strong planning and prioritization skills.Comfort handling multiple high-priority issues simultaneously.PreferredBackground in the fence, shutter, or aluminum industry.Familiarity with NetSuite ERP and HubSpot CRM.2–3 years of sales or customer service experience.Exposure to blueprint takeoffs.BenefitsHealth insurance (medical, vision, dental, life)Paid time off401(k)Location & ScheduleInitially based at our Port St. Lucie branchMonday to Friday, 7:00 a.m. to 4:00 p.m.If you love helping people, thrive in structured systems like ERP/CRM, and enjoy seeing orders move from idea to delivery, this role is for you. #J-18808-Ljbffr