Executive Program Manager

Company And Culture

Complex is the definitive platform for global youth culture and music lifestyle seamlessly integrating cutting-edge content commerce and live experiences with unparalleled scale. Through innovative content Complex tells stories of music streetwear and style sports art and beyond. Its content engages in a dynamic conversation with the audience reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

Why Were Hiring

We are seeking an experienced Executive Program Manager with 10 years of experience leading complex cross-functional programs across e-commerce digital media and technology. This role partners closely with senior executives and business product engineering operations marketing e-commerce and analytics teams to drive strategic initiatives from concept through execution.

The ideal candidate is an individual contributor and people manager who combines strong program leadership and executive communication skills with a solid understanding of digital products e-commerce media ecosystems data and customer experiences. This position must often influence without authority across different reporting lines making strong communication and strategic conviction a necessity along with finding the balance between thoughtfulness and an ask for forgiveness not permission mindset.

This position will be on-site at our Los Angeles CA office.

What Youll Do

• Lead high-priority enterprise-wide programs aligned with strategic business objectives and executive priorities.

• Partner with C-suite executives and senior leadership to translate business strategy into actionable roadmaps milestones and measurable outcomes.

• Optimize program governance operating rhythms executive reporting KPIs risk management and decision-making frameworks.

• Coordinate cross-functional teams across Product Engineering Data UX Marketing Finance Operations Legal Events and external partners.

• Develop executive-level presentations board level strategies business reviews dashboards and strategic updates that clearly communicate progress risks decisions and business impact.

• Work closely with engineering and technology leaders to understand technical dependencies architecture considerations integrations APIs data flows platforms and delivery constraints and own the strategic upward communication of these decisions to the executive team.

• Drive alignment between business objectives and technology execution without requiring hands-on engineering expertise.

• Lead transformation and modernization initiatives involving e-commerce platforms digital experiences media/content platforms data and analytics personalization CRM advertising technology and emerging technologies including AI.

• Anticipate risks and dependencies develop mitigation strategies and proactively escalate issues requiring executive decisions.

• Establish success metrics and use data to measure program performance business outcomes customer impact and ROI.

• Own and drive the communication layer between cross-functional tactical teams and the C-Suite separating the signals from the noise to keep all teams driving toward the same mission of maximizing business impact.

• Drive accountability collaboration transparency and continuous improvement across teams and departments.

Who You Are

• 10 years of program management strategic operations product operations or related experience

• Significant experience in e-commerce digital media technology or consumer-facing digital businesses

• Demonstrated experience managing large complex cross-functional programs with executive visibility

• Strong understanding of digital commerce and media ecosystems including customer journeys digital platforms content monetization marketplaces advertising and/or subscription businesses

• Strong technology fluency with the ability to collaborate effectively with Engineering Product Data and Architecture teams

• Exceptional executive communication presentation influencing and stakeholder-management skills

• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making

• Proven ability to operate effectively in ambiguous fast-moving highly matrixed organizations

• Experience developing strategic roadmaps program plans operating models KPIs and executive-level reporting

• Strong organizational skills with the ability to manage multiple priorities and competing deadlines

• Must be willing to be in-office 5 days a week in our LA office location

• Core Competencies: Executive Leadership & Communication Strategic Program Management E-Commerce & Digital Transformation Media & Digital Platforms Technology & Product Fluency Cross-Functional Leadership Stakeholder Management Risk & Dependency Management Data-Driven Decision Making Business Transformation Roadmap & Portfolio Management Operational Excellence

Preferred Qualifications:

• Experience working with senior executives or directly supporting C-suite strategic initiatives

• Experience in large-scale digital transformation platform modernization or technology-enabled business transformation

• Experience with e-commerce platforms marketplaces retail technology digital advertising streaming/media subscriptions or content businesses

• Experience with 0 to 1 Product Launches

What We Offer

• Best in class health dental and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Flexible PTO

$165000 - $185000 a year

The Pay Range which consists of salary and commission for this position is listed. Actual pay will vary based on factors including but not limited to location experience and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complexparticipates in E-Verify and willprovide the federal government with yourForm I-9 information to confirm that you areauthorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.

Required Experience:

Exec