Food Server Assistant

Server Assistant at Nemacolin

You will be an essential part of the dining experience, helping transform each guest's meal from a series of service steps into a polished, seamless experience. As a Server Assistant at Nemacolin, you will work alongside the service team to anticipate guest needs, maintain an impeccable dining environment, and ensure every detail is ready for the next moment of service. Whether you are beginning your hospitality career or bringing previous restaurant experience, this role offers the opportunity to develop your service expertise, learn the standards of luxury dining, and build the skills that can lead to greater responsibility alongside Nemacolin's four- and five-star restaurant teams.

What You Will Create

• A seamless rhythm of service by supporting servers throughout the guest experience, anticipating needs, and ensuring water, bread, table settings, and other service details are delivered with care and attention to timing
• A dining experience that feels effortless to the guest through genuine interaction, polished service, professional presence, and a thorough understanding of the standards, service language, and expectations associated with luxury hospitality
• An environment that is consistently ready for exceptional service by preparing workstations, completing side work, folding napkins, maintaining service areas, and keeping dining rooms and other guest-facing spaces clean, organized, and presentation-ready throughout the shift
• Confidence in the details behind the experience by developing working knowledge of food, beverage, cocktails, beer, wine, and allergens, allowing you to support guests and the service team with greater awareness and professionalism
• A stronger, more connected service team by stepping in to support servers, food runners, hosts, and other associates as needed, communicating effectively, and helping the entire operation maintain its rhythm during high-volume periods
• Flexible support across the dining operation through the ability to assist with guest seating using the SevenRooms application when needed, respond to operational priorities, and complete assignments that contribute to the success of the outlet
• A safe and well-maintained dining environment by recognizing and promptly reporting hazardous conditions, following health and safety practices, and maintaining the standards required for responsible alcohol service, including obtaining and maintaining RAMP certification as required
• A foundation for continued growth in hospitality by developing the judgment, service awareness, menu knowledge, communication skills, and operational discipline that can prepare you for expanded responsibilities and future opportunities within Nemacolin's dining operations

What You Can Expect

• A guest-facing role at the heart of Nemacolin's dining experiences, with opportunities to work in a variety of restaurant environments based on resort operational needs
• A fast-paced, collaborative setting where timing, teamwork, attentiveness, and consistency shape the guest experience
• The opportunity to learn directly alongside experienced servers and dining professionals while developing the habits and standards of luxury hospitality
• Exposure to a broad range of food and beverage experiences, service styles, menus, and guest expectations across the resort
• A physically active role requiring extended periods of standing and frequent movement throughout service, including the ability to lift at least 15 pounds
• A schedule that includes varying shifts, evenings, weekends, and holidays in support of guest demand and dining operations
• A clear opportunity to build hospitality expertise and pursue greater responsibility, including potential growth toward service roles within Nemacolin's four- and five-star restaurant teams

What You Bring

• A naturally warm, outgoing presence and a genuine interest in creating positive experiences
• Strong communication and relationship-building skills, with the ability to work respectfully and confidently alongside guests, members, and colleagues
• A team-first mindset and willingness to step into whatever the operation needs
• Organization, attention to detail, and the ability to prioritize multiple responsibilities without losing sight of the guest experience
• Composure and good judgment in a high-volume environment where priorities can change quickly
• Professionalism and an appreciation for the role that personal presentation, timing, language, and attentiveness play in luxury dining
• Curiosity and a willingness to learn, particularly around food, beverage, service standards, and the nuances of elevated hospitality
• The energy, reliability, and initiative to contribute meaningfully to the success of the team

Qualifications

• High school diploma or equivalent preferred; customer service experience preferred; restaurant experience is a plus
• Ability to communicate effectively in English
• Ability to learn and apply knowledge of food, beverage, cocktails, beer, wine, and allergens
• Ability to obtain and maintain RAMP certification and adhere to applicable Pennsylvania requirements for responsible alcohol service
• Ability to learn and use SevenRooms and other technology as required by the operation
• Ability to stand for up to eight hours at a time, lift at least 15 pounds, and perform the physical requirements of the role
• Availability to work varying shifts, including evenings, weekends, and holidays
• Ability to perform effectively in a high-volume environment while maintaining professionalism, organization, and luxury service standards

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

(Keywords: Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.