AI Product Manager

Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre‑qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com. Responsibilities As a Product Manager for AI, you will lead the delivery and optimization of AI‑driven products that solve real business challenges. You’ll own the product backlog, translate business needs into actionable requirements, and collaborate cross‑functionally to ensure solutions deliver measurable impact. This role partners closely with process improvement, engineering, and data science teams to drive adoption, monitor performance, and support change management. Manage the AI product backlog and prioritize features based on business goals, user needs, and process improvement opportunities. Translate business challenges into actionable AI/ML requirements, working closely with data scientists, engineers, and stakeholders to define model objectives, data needs, and success metrics. Collaborate across teams to align on product strategy, roadmap, and rollout plans, ensuring incremental delivery and rapid adoption of AI capabilities. Convert operational challenges into user stories and acceptance criteria, partnering with process improvement leads and business teams. Validate AI solutions through testing and feedback loops with engineering, data science, and business teams to ensure quality and alignment with requirements. Own successful delivery of solutions, supplying product requirement documents and user stories to Engineering and UX teams including active involvement and leadership of others during sprint cycles. May assume other duties as applied. Qualifications Required Skills: Experience owning and contributing to initiatives with cross‑functional stakeholders Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases Track record of influencing and driving change through diverse stakeholder groups Ability to work effectively with tight deadlines in a fast‑paced environment Attention to detail and proven ability to manage multiple, competing priorities simultaneously Demonstrated ability to work in ambiguous situations and across organizational boundaries An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes Belief in the value of participating in and contributing to a collaborative team environment Are a self‑starter and can juggle multiple priorities and make things happen in a fast‑paced, dynamic and often ambiguous environment Enjoy solving problems, particularly those that involve finding the balance between competing priorities. Like both getting your hands dirty in day‑to‑day tasks and being able to take a step back to identify opportunities for improvement Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business Preferred Skills: Experience working with cross‑functional teams including engineering, data science, and business stakeholders. Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions Familiarity with agile methodologies, SDLC, and product development tools. Excellent communication, prioritization, and stakeholder management skills. Ability to think strategically and execute methodically Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders Understanding of AI technologies, model lifecycle, and data, is a plus Experience with AI model evaluation, including bias detection and performance monitoring, is a plus. Physical Role Requirements Be seated at a computer intermittently for up to eight hours a day. Move up to ten pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits, such as movement of wrists, hands and fingers while picking, pinching, and typing during your working environment. Minimum Education, Licensure and Professional Certification Requirements High school diploma required. Higher education/certifications preferred. Minimum Experience required 5+ years of product management, consulting or relevant experience required. Salary This role pays between $100,000 to $125,000, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. Benefits Health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. Job Locations US Type Full Time #J-18808-Ljbffr