Patient Access / Patient Registration Pilot Program

Job Description (Patient Access – Pilot Program) Summary: Front-line patient access support delivering accurate, compassionate registration, scheduling, and financial clearance across inpatient, ED, and outpatient settings. Float across assigned market locations; uphold Providence service standards, mission, and privacy compliance. Key Responsibilities: Register patients in-person and by phone; verify identity and demographics Verify insurance eligibility/benefits; obtain and document prior authorizations Explain financial responsibility; collect co-pays/deductibles; issue receipts Schedule, reschedule, and coordinate appointments across departments Capture accurate documentation in EHR/registration systems; maintain HIPAA compliance Manage bedside and ED registrations; prioritize high-acuity workflows Resolve coverage issues; elevate denials and missing authorizations appropriately Answer multi-line calls; route messages; provide wayfinding and service recovery Meet productivity, accuracy, and patient experience metrics (QA, POS collections, wait times) Collaborate with clinical teams; support float/on-call coverage as needed Qualifications: 1+ year patient access, registration, scheduling, revenue cycle, or related customer-service experience (hospital/ED preferred) Working knowledge of insurance plans, eligibility, and authorizations Proficiency with EHR/registration systems (Epic preferred), Microsoft Office, and multi-line phones Strong communication, de-escalation, and service recovery skills High school diploma or equivalent; CPR and Notary a plus (site-dependent) Ability to work flexible day/night shifts and travel among assigned sites (valid driver’s license for Portland float roles) #J-18808-Ljbffr Medasource