General Manager - Best Western Eastgate, Signature Collection

Job Description

Job Description

General Manager

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The General Manager is responsible for overall leadership and performance of the hotel—driving exceptional guest experiences, strong financial results, and high operational standards. This role leads the management team, supports staff development, and represents the property in the community.

Essential Functions

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.

• Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.

• Oversee expense control and departmental performance management.

• Develop and submit quarterly operating plans with measurable action items.

• Maintain brand, product, and service standards across all departments.

• Conduct weekly leadership and staff meetings; set clear expectations and follow-through.

• Coach department leaders on procedures, service standards, goal setting, and daily operations.

• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

• Directly supervise department leaders and maintain authority to hire, discipline, and recommend termination of employees, consistent with Company policy.

• Assist with transportation needs when a dedicated Transportation Agent is unavailable (if applicable).

• Perform other duties as assigned to support hotel operations and guest experience.

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 

Qualifications

Experience

• Minimum 3–5 years of hotel leadership experience; prior General Manager or Assistant GM experience preferred.

• Proven experience managing budgets, P&L, and operational KPIs.

Education

• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Skills & Abilities

• Strong leadership, coaching, and team development skills.

• Excellent guest recovery and conflict-resolution abilities.

• Highly organized with strong multitasking and prioritization skills.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and scheduling/email systems; PMS experience a plus.

• Demonstrates integrity, professionalism, and sound judgment.

• Strong communication skills; comfortable presenting in public forums.

Availability

• Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

• Ability to walk the property, inspect guestrooms and public areas, climb stairs, and lift up to 50 pounds as needed.

Work Environment

This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting. Noise levels, temperature, and activity levels may vary by department and business demands.

Reports To:  Area Operations Manager or other designated Company leadership

Employment & Equal Opportunity

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.