Nurse Triage Program Manager

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

The Nurse Triage Program Manager leads a team responsible for the implementation, support, quality, and ongoing success of client nurse triage programs. This role oversees client implementation, clinical quality and program performance, serves as a primary client liaison, and partners across Clinical Operations, Quality, Technology, Sales, and Customer Service Management to resolve issues, identify quality improvement opportunities, improve service delivery, and drive successful client outcomes.

• Serve as the primary operational contact for assigned clients, ensuring successful program execution, service delivery, issue resolution, and achievement of client objectives and performance expectations.
• Lead client onboarding, implementations, program expansions, and operational changes. Partner with internal stakeholders to ensure successful launches, workflow configuration, training, and adoption.
• Monitor program performance, analyze trends, prepare reports, conduct or oversee escalation/clinical/client reviews, and provide recommendations that improve client outcomes, operational effectiveness, and service quality.
• Identify opportunities to improve workflows, reporting, operational processes, and client experience. Lead initiatives that enhance efficiency, consistency, scalability, and program performance.
• Coordinate cross-functional teams to resolve operational issues, manage escalations, communicate updates, and ensure alignment between client needs and operational capabilities.

Required:

• Minimum 3-5 years claims management experience.
• 1 year people management experience.

Preferred:

• Minimum 5 years of experience in healthcare operations, clinical program management, client management, occupational health, workers' compensation, nurse triage, or related healthcare services.
• Minimum of 3 years of people management experience
• Bachelor of Science in Nursing

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)