Technical Program / Project Manager ERP Migrations

Technical Business Analyst / IT Project Manager Role Overview We are looking for a technically fluent Technical Business Analyst / IT Project Manager to serve as the bridge between our business stakeholders and our external development contractors. This person will own the requirements and delivery process end-to-end -- from gathering business needs and translating them into precise technical specifications, to tracking development progress, facilitating testing, and verifying that delivered software meets real-world acceptance criteria. This is not a passive coordination role. The right candidate has enough of a technical background (MIS degree, IT project experience, or equivalent) to hold credible conversations with developers about architecture decisions, API integrations, data flows, and system behavior -- without necessarily writing the code themselves. They can read a pull request, understand a database schema, evaluate a technical proposal, and recognize when something does not add up. They are equally comfortable in a room with a VP discussing business priorities and in a Zoom call with a developer working through a technical edge case. Key Responsibilities Requirements and Technical Documentation Lead discovery sessions with business stakeholders to elicit requirements; translate them into clear, developer-ready specifications including user stories, acceptance criteria, data flow diagrams, and wireframes Document system integrations, API contracts, field mappings, and business logic in enough detail that contractors can build without ambiguity Maintain a living library of technical documentation -- architecture overviews, data dictionaries, integration specs, workflow diagrams -- that reflects the current state of all systems Own the backlog: intake requests, decompose epics into stories, estimate relative complexity, and prioritize with business and technical input Identify and surface technical dependencies, integration risks, and edge cases before development begins -- not after Vendor and Contractor Management Serve as the primary day-to-day point of contact for external development contractors Run project kick-offs, sprint reviews, demos, and technical alignment sessions with vendors Review and challenge contractor estimates, scope definitions, and proposed technical approaches Ensure contractors being each sprint with complete specs, clear acceptance criteria, and any required access or test data Hold contractors accountable to committed timelines and quality standards; elevate issues early with recommended paths forward IT Project Management Own project plans, milestone schedules, and status reporting across multiple concurrent IT initiatives Run structured stand‑ups, sprint planning sessions, and retrospectives as appropriate to the team's working style Proactively surface risks, blockers, and scope creep; bring solutions alongside problems Maintain a single source of truth for project status and communicate it clearly to leadership -- no surprises Coordinate dependencies across internal teams (operations, marketing, finance) and external partners Manage change requests with disciplines: document impact, get sign‑off, update specs and timelines accordingly Quality Assurance and Testing Develop test plans and test cases grounded in documented acceptance criteria and real business scenarios Coordinate and facilitate UAT (user acceptance testing) with business stakeholders; translate feedback into clear bug reports Validate technical work against specs before sign‑off -- including testing API integrations, data imports/exports, workflow logic, and UI behavior Log, triage, and track defects to resolution; confirm fixes before closing tickets Define and enforce definition of done in partnership with contractors Required Qualifications Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Business Administration with an IT concentration, or equivalent technical experience 3+ years of experience in a Technical Business Analyst, IT Project Manager, or hybrid BA/PM role focused on software and systems projects Demonstrated experience working with third‑party software vendors or development contractors on IT projects Ability to read and interpret technical artifacts: database schemas, API documentation, system architecture diagrams, data flow diagrams, and basic code‑level logic (no coding required, but must be able to follow along) Strong technical writing skills -- able to produce requirements documents, integration specs, and functional designs that developers can act on without back‑and‑forth Proficiency with project management tools (e.g. Monday.com, Jira, Asana, or similar) Experience facilitating technical and cross‑functional meetings with developers, architects, and business stakeholders Solid understanding of the software development lifecycle (SDLC), Agile/Scrum methodology, and sprint‑based delivery Familiarity with REST APIs, system integrations, and data exchange concepts (JSON, CSV imports/exports, webhooks) High attention to detail -- catches inconsistencies in specs, test results, and deliverables Preferred Qualifications Hands‑on experience with Shopify (product data, Metafields, theme/app ecosystem) and/or NetSuite ERP (workflows, custom fields, SuiteQL) Experience managing e‑commerce or retail/wholesale technology projects Background in QA or systems testing -- writing test cases, managing defect logs, coordinating UAT Exposure to cloud platforms such as Cloudflare Workers/Pages, AWS, or Azure Understanding of ETL pipelines, data sync processes, or product information management (PIM) systems Experience with Git/GitHub -- reviewing pull requests, understanding branching and deployment workflows PMP, PMI‑ACP, CBAP, or equivalent project management/BA certification Experience working in a lean, fast‑moving environment where requirements evolve and multiple projects run in parallel #J-18808-Ljbffr Ontario Trillium Foundation