Service Manager

OverviewCompany Overview: Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.Job DescriptionAllied Universal is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?RESPONSIBILITIES:Caring Leadership, Client Engagement, and Operational Oversight:Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtimeRecruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teamsServe as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and propertyLeverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitabilitySafety and Compliance:Respond to escalated issues professionally, coordinating with clients and internal teamsMaintain training, safety, and operational standards while managing uniforms, equipment, and suppliesQUALIFICATIONS (MUST HAVE):Must possess one of the following:Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organizationAssociate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organizationHigh school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organizationLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentValid driver’s license if driving a company vehicle, or personal vehicle while conducting businessMinimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.Experience in leading development, and retaining a diverse team while building positive client relationshipsKnowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordinationSkilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired resultsAbility to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfactionProven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient mannerProficiency in web-based applications and computer systems, including Microsoft OfficeAbility to communicate effectively with clients and employees while managing multiple projects and driving operational excellenceExcellent oral and written communication skillsKnowledge of safety protocols and delivery serviceExperience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentationsPREFERRED QUALIFICATIONS (NICE TO HAVE):Professional, articulate and able to use good independent judgment and discretionExperience managing a dispersed workforce in a multi-location operationLaw enforcement, military and/or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing and scheduling experienceAptitude with security systems; CCTV, Access Control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)BENEFITS:Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.ClosingAllied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ID2026-1710191Job SummaryCategory (Portal Searching): ManagementBusiness Unit: AUS