Compliance Officer - Hybrid Tallahassee, FL

Compliance OfficerWORK ENVIRONMENT: Professional office, business casual, cubicleCANDIDATE RESPONSIBILITIES:Contact constituents/complainants to discuss the details of the complaints that are filed.Read state statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.CANDIDATE REQUIRED SKILLS:Communicate verbally and in writing appropriatelyRead and interpret Florida statutesPrevious experience working with the public in a professional work environmentExceptional organizational skillsCommit to the project timelineRequirements:Ability to speak and understand English RequiredHigh school diploma RequiredExcellent written and oral communication with the public RequiredAbility to read and interpret Florida State Statues Required1 Years Experience working with the public in a professional work environment Required3 Years Experience working with the public and analyzing complaints Required1 Years Experience using Versa Highly desiredExperience using OnBase system Highly desiredBachelors Degree Highly desired