Lead Event Security & Guest Experience

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Who Are We A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. Who Are You An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you. The Event Security Captain (Security Supervisor) serves as a critical leadership link between the Security Management Team and frontline staff. You are responsible for supervising security officers, ensuring the safety of guests and assets, and maintaining the highest standards of service and operational excellence during events at State Farm Arena. Key Responsibilities Staff Supervision & Leadership (40%) Deploy staff for events, assigning appropriate shifts, breaks, and necessary equipment. Provide leadership, guidance, and mentorship to all Security employees, serving as a coach to the team. Exhibit leadership qualities that motivate staff and lead by example, accepting responsibility for the conduct of the assigned team. Train staff in basic guest service and security skills to ensure consistent performance. Event Security Operations & Compliance (35%) Uphold the Security Department’s Prime Directives to protect the safety of guests, employees, and assets. Ensure strict enforcement and compliance with the venue’s Event Policies at all times. Actively monitor staff interactions with guests, clients, artists, and athletes to ensure a safe and comfortable experience. Represent State Farm Arena and the Security Department in an exemplary manner. Escalation & Incident Management (15%) Resolve escalated security situations, providing appropriate warnings and completing ejections or arrests if warranted. Serve as the primary escalation point for guest complaints and operational issues. Appropriately document all major and minor incidents with accuracy and detail. Apply logical thinking to complex problems to successfully perform and direct varied tasks. Performance Management & Reporting (10%) Provide timely, appropriate feedback to staff on performance, including both positive reinforcement and corrective action. Administer performance reviews, counseling, and disciplinary documentation as needed. Effectively communicate escalated employee issues to the Security Management Team. Other job duties assigned Requirements Prior experience in security operations, preferably in a supervisory or leadership capacity. Ability to apply principles of logical thinking to solve complex practical problems. Proficiency in documenting incidents and administering performance-related paperwork. Ability to perform a variety of duties, changing tasks frequently without loss of efficiency or composure. Strong leadership and motivational skills with the ability to lead by example. Excellent communication skills for interacting with staff, management, and high-profile guests/clients. Tact and diplomacy when resolving escalated security or guest service issues. Preferred Qualifications Experience in high-volume sports or entertainment venues is highly preferred. Commitment to enhancing team productivity and effectiveness. Ability to remain calm and efficient in a fast-paced, high-pressure environment. Availability for nights, weekends, and holidays as required by the event schedule. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. If this opportunity looks exciting to you, please complete the application process. Go Hawks! #J-18808-Ljbffr Atlanta Hawks