Helpdesk Specialist

Overview Join the City of Pharr as a Full‑Time Helpdesk Specialist and immerse yourself in a dynamic, customer‑centric environment. This onsite position in Pharr, TX, offers a competitive pay of $27,000.00 and the chance to solve problems and innovate daily, making a significant impact on city operations. You will engage directly with clients, enhancing their experience and satisfaction in a professional atmosphere. This role is an exciting career opportunity where your skills will shine and grow within a thriving organization. Responsibilities As the first point of contact for end‑users and TEAMPHARR.NET customers, you will provide technical assistance via phone or email. Your duties include: Answering support calls and using management tools to resolve issues remotely. Employing checklists and scripts to troubleshoot a variety of problems. Performing basic network troubleshooting to maintain connectivity for computers and printers. Maintaining a high standard of customer service while working in a fast‑paced environment. Qualifications Candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows‑based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call‑center environment and its duties, coupled with knowledge of work‑order tracking systems, will set you apart. The ability to excel in a fast‑paced environment, strong problem‑solving skills, effective communication, and multitasking abilities are essential for success in this pivotal role. Key Skills Experience in technical computer, network, or software support. Preferable Windows‑based network knowledge. Bilingual English/Spanish proficiency. Knowledge of call‑center environment and duties. Experience with computer systems and work‑order tracking systems. Capable of working in a fast‑paced environment. Benefits Medical, Dental, Vision, Paid Time Off, and Retirement benefits. Must pass a thorough criminal background check due to the sensitivity of the information handled by this position. #J-18808-Ljbffr