Software Engineering Manager

Lead and develop a team of application support engineers and technical specialists Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services Drive Incident Management, Problem Management, Change Management, and Production Readiness processes Lead major incident response efforts and coordinate resolution activities across multiple technology organizations Drive root cause analysis and corrective action plans to prevent recurring issues Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity Support application releases and ensure operational readiness for new API capabilities and platform enhancements Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs Establish support procedures, runbooks, escalation paths, and operational controls Coordinate support activities across internal and external technology partners Support disaster recovery, business continuity, and resiliency testing initiatives Ensure compliance with enterprise security, audit, risk, and regulatory requirements Provide operational reporting and executive communications to technology and business leadership Manage development projects, development teams, and application support functions Oversee multiple application programming and analysis projects, including development, installation, and maintenance of application programs Monitor and maintain adherence to quality standards Maximize staff contribution through professional growth and development Analyze applications to ensure systems meet business needs and specifications Requirements University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree 5+ years of industry-relevant experience At least 3 years of prior management experience typically required Experience supporting customer-facing digital banking platforms preferred Experience with mobile banking ecosystems, including mobile applications interacting with backend APIs and services preferred Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes preferred Experience supporting Cards, Payments, Wallets, or Digital Banking products preferred Experience with vendor integrations and third-party API providers preferred ITIL certification or equivalent operational management experience preferred Experience with REST APIs Experience with Java / Spring Boot Experience with microservices architecture Experience with OAuth2 / OpenID Connect Experience with JWT authentication Experience with Kafka / MQ messaging Experience with OpenShift / Kubernetes Experience with Azure, AWS, or GCP Experience with Splunk and Dynatrace Experience with CI/CD pipelines Experience with Git-based source control Experience with SQL and NoSQL databases Preferred skills include application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and User Experience (UX) design Competencies include Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position Position is subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements Core Competencies Demonstrates expertise in leading application support teams, ensuring operational stability of API platforms, and driving incident management processes. Proficient in managing development projects and enhancing service reliability through collaboration with software engineering teams. Highest-signal resume keywords API Platform Management Incident Management Java / Spring Boot ITIL Certification Microservices Architecture ATS Optimization Keywords Hard Skills REST APIs OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging SQL Databases NoSQL Databases CI/CD Pipelines Git-Based Source Control Mobile Banking Ecosystems Application Development Soft Skills Coaching Others Group Problem Solving Process Improvements Executive Communication Team Leadership Certifications & Qualifications ITIL Certification Industry Keywords Digital Banking Payments Wallets Vendor Integrations Business Continuity Disaster Recovery Regulatory Compliance Agile Development Application Delivery Process User Experience (UX) Design Tools & Technologies OpenShift Kubernetes Azure AWS GCP Splunk Dynatrace #J-18808-Ljbffr