Alarm Service Technician FAL FEL

Job Description

Job Description

ALARM SERVICE TECHNICIAN

JOB DESCRIPTION

Job Responsibilities include but are not limited to: 

• Installation of fire alarm systems in residential, commercial, and industrial buildings

• Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment

• Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent.

• Ensure project results are achieved within financial and productivity budgets

• Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems

• Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture’s requirements

• Conduct/coordinate necessary testing of the system Ensure required certifications are complete.

• Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation

• Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees

• Maintain inventory on vehicle

• Perform all other duties assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

• Safety First

• Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.

• Ensure timely and accurate Incident and Accident Reporting

• Hold yourself accountable for all Safety Initiatives

• Hold yourself accountable for Safe Driving of Company Vehicles

• Ensure awareness and support of Stop Work Authority

• Complete all Training Requirements – Safety, Certifications, etc.

• Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal

• Ensure all required documents are complete, accurate and professional, with required signatures

• Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management

• Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.

• Keep jobsites clean and organized

• Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent

• Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.

• Timeliness – at the job on time; attendance; communication with supervisor; paperwork

• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

• Maintain Quality Control i.e. reduce the need for return trips and warranty work

• Maintain a Professional appearance

• Communicate effectively and professionally within the department and with internal and external customers

• Teamwork – maintain positive interactions within your team, local office, etc.

• Actively Participate in required team meetings

• Ability to work overtime, out of town or on-call as needed

Knowledge:

• Must have knowledge of fire alarm systems

• Understand fire alarm installation requirements

• Ability to properly read fire alarm blueprints, submittals and operation/product manuals.

• Minimum education of High School Diploma or Equivalent

• Forklift and scissor lift certification, preferred

• FAL required

• Understanding of NFPA codes and standards

Work Experience:

• Minimum of 3-5 years of experience

Skills and Competencies

• Ability to take direction from upper management

• Accurately complete and maintain all paperwork

• Maintain vehicle and tools as per company policy

• Must have valid state driver's license and good driving record

• Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized

• Knowledgeable with NFPA 72 rules and all necessary codes

• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.

• Demonstrate positive team work and ability to be a team leader and mentor

• Maintain a clean and safe work environment

• Comply with all company safety practices and the safety handbook

• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction