Personal Injury Case Manager

Job Summary

Our client is seeking a Personal Injury Case Manager to support personal injury legal files from initial intake through the pre-litigation stage. This direct hire opportunity is ideal for a legal support professional who enjoys client communication, case organization, medical record coordination, and helping move files forward with accuracy and care.

The Personal Injury Case Manager will join an onsite, team-oriented environment with supportive leadership, training on internal processes, and an opportunity to contribute to meaningful client-focused legal work. The firm values professionalism, reliability, strong communication, and a collaborative approach. This is a strong opportunity for someone with legal experience who wants stability, structure, and continued growth in personal injury case support.

Key Responsibilities

- Manage personal injury case files from intake through pre-litigation, ensuring files are organized, accurate, and updated.
- Gather, review, and organize medical records, medical bills, wage loss information, and related case documentation.
- Communicate with clients regarding treatment status, medical records, bills, and overall case progress.
- Communicate with insurance companies to obtain information, track claims activity, and support demand preparation.
- Prepare demand packages for submission to insurance carriers.
- Monitor client treatment progress and follow up with clients consistently and professionally.

Compensation and Benefits

- Salary range: $47,000 to $50,000 per year, contingent on experience.
- Direct hire opportunity.
- Schedule: Monday through Friday, 8:30 a.m. to 5:30 p.m.
- Work arrangement: Onsite position in Norfolk, VA 23510.
- Parking provided.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage personal injury files from intake through pre-litigation.
- Coordinate medical records, billing documentation, wage loss information, and demand preparation.
- Communicate regularly with clients, insurance carriers, and internal legal staff.
- Support accurate case documentation within case management software and firm processes.

- 3 to 5 years of relevant legal support experience preferred for this experience level.
- Prior personal injury case support experience is strongly preferred.
- Ability to learn and work within a case management software system.
- Excellent communication, interpersonal skills, and polished phone manners.
- Strong time management, organization, proofreading, and typing skills.
- Professional work habits, including punctuality, active listening, attention to detail, and openness to instruction and feedback.
- Ability to work effectively in a team-based legal environment.

Preferred Qualifications

- Experience handling personal injury matters before litigation.
- Familiarity with medical records, insurance claims communication, and demand package preparation.
- Experience working in legal case management software.