Night Guest Laundry Attendant

Understand and communicate in English proficiently to interact with guests and associates. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. ENVIRONMENTAL JOB REQUIREMENTS Frequently required to lift and/or move laundry and dishes up to 25 pounds. Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. The associate may be asked to travel to help additional locations within a reasonable geography. High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The typical shift for this position is 11:00pm to 7:00am