Receptionist / Information Record Clerk

Job Description

Job Description

Receptionist / Information Record Clerk

Job Category: ADMIN
Experience Level: Experienced
Location: Inverness, Florida
Work Arrangement: Onsite
Employment Type: Temporary / Staff Augmentation

Position Summary

We are seeking an experienced Receptionist / Information Record Clerk to provide front-desk, administrative, customer service, and records support in a professional office environment.

The selected candidate will serve as an initial point of contact for clients, families, visitors, and callers. Responsibilities include answering inquiries, assisting visitors, directing calls and requests to the appropriate resources, handling customer complaints, maintaining files and records, processing mail, and providing general administrative support.

The ideal candidate will have strong communication and organizational skills, a professional demeanor, and the ability to manage multiple office responsibilities accurately.

Key Responsibilities

• Answer incoming telephone calls and provide appropriate assistance.

• Respond to general questions and customer inquiries.

• Greet and assist clients and visitors entering the office.

• Direct telephone calls and in-person inquiries to the appropriate person or resource.

• Handle and resolve customer complaints professionally.

• Complete follow-up activities for customer inquiries as needed.

• Process incoming and outgoing mail.

• Operate a postage machine as required.

• Prepare and process closure letters.

• Perform filing and maintain organized records.

• Use forms and documents available through a shared drive.

• Assist with employee interview activities.

• Receive office supply deliveries and place supplies in the appropriate storage area.

• Deliver faxes at the end of the business day.

• Replenish copier paper at the end of the business day.

• Empty recycle boxes at the end of the day on Tuesdays and Fridays.

• Tidy and maintain the playroom when it is used.

• Maintain an organized and professional reception area.

• Provide general administrative support to office staff.

• Perform other duties as assigned.

Required Qualifications

• Previous experience in a receptionist, administrative, customer service, information clerk, or office-support position.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Professional and courteous manner when interacting with the public.

• Ability to answer telephone calls and respond to inquiries effectively.

• Ability to handle customer complaints appropriately.

• Strong organizational skills and attention to detail.

• Ability to maintain accurate records and files.

• Ability to maintain confidentiality.

• Basic computer skills.

• Ability to use standard office equipment.

• Ability to follow established procedures and instructions.

Preferred Qualifications

• Experience in a government, public-service, healthcare, social-services, or community-service environment.

• Experience working directly with families or members of the public.

• Experience with filing and records management.

• Experience processing mail and documents.

• Experience using shared drives and electronic forms.

• Familiarity with copiers, fax machines, postage machines, and other standard office equipment.

Core Skills

• Reception / Front Desk

• Customer Service

• Administrative Support

• Telephone Communication

• Records Management

• Filing

• Document Management

• Mail Processing

• Complaint Resolution

• Data Entry / Information Handling

• Organization

• Attention to Detail

• Professional Communication

• Basic Computer Skills

Work Environment

This is an onsite position in a professional office environment. The selected candidate will regularly interact with clients, families, visitors, callers, and internal staff.

The candidate must demonstrate professionalism, patience, courtesy, and strong customer-service skills.

Schedule

Regular weekday business hours are expected based on the assigned worksite schedule.

Position Type

Temporary / Staff Augmentation

Additional Information

The selected candidate will be responsible for reception, customer service, administrative support, filing, records handling, mail processing, and general office duties. Candidates should be comfortable working in a public-facing environment and managing multiple responsibilities with accuracy and professionalism.