Dispatcher I

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.63 - $24.90/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Dispatcher I is responsible for the day-to-day coordination and execution of audit activities, as well as maintaining audit-related systems. This role ensures all audit work is efficiently dispatched and completed in accordance with established service level agreements (SLAs). The Dispatcher I delivers exceptional customer service to both internal and external stakeholders while driving operational efficiency and supporting company objectives. This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment and can multitask effectively. The role offers the opportunity to collaborate across multiple levels of the organization and contribute to process improvements and business growth initiatives. Key Responsibilities Coordinate and manage all audit activities for assigned clients, ensuring SLA compliance Monitor and oversee dispatched audit work to maintain efficiency and accuracy Serve as a liaison between clients and internal teams to resolve issues and ensure satisfaction Provide a high level of customer service to internal and external stakeholders Act as a subject matter expert on audit systems and workflows Train and guide team members on best practices and operational procedures Identify, troubleshoot, and resolve operational issues proactively Collaborate with cross-functional teams to address service concerns and improve processes Maintain confidentiality when handling sensitive information Take ownership of tasks and ensure completion in a timely manner Support continuous improvement initiatives and assist in developing new operational strategies Participate in special projects and perform additional duties as assigned Assigned a region and responsible for coordinating and scheduling all audits within designated region(s) to ensure timely completion and SLA compliance Qualifications Experience in customer service, dispatch, or operations coordination required Experience with data analysis and workflow management preferred Skills & Competencies Strong organizational and time management skills with the ability to multitask High attention to detail and accuracy Excellent problem-solving and analytical abilities Ability to thrive in a fast-paced, team-oriented environment Strong interpersonal and communication skills (verbal and written) Ability to build and maintain effective working relationships across departments Technical Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to quickly learn and adapt to new systems and technologies Education High School Diploma or GED required Associate or bachelor’s degree preferred Additional Information Travel: None required Regular attendance and availability are essential Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 05/27/2026 Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.