Front Office Manager

Job Description

Front Office Manager - Southeast Oral and Facial Surgery \n
\n
\n Maryville, TN | Full-time | Website: southeastoralsurgery.com \n
\n
\n This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions-helping build systems, lead the team, and establish a strong operational foundation from day one. \n
\n
\n This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice. \n
\n
What You'll Do \n
\n
Practice & Operations Leadership \n
\n

\n
• Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
\n
• Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
\n
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
\n
• Lead implementation of policies, procedures, and operational best practices.
\n

\n
• Hire, onboard, train, schedule, and manage front office and clinical staff.
\n
• Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
\n
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
\n
• Ensure appropriate staffing levels to support patient volume and clinical flow.
\n

\n
• Oversee office operations, patient flow, scheduling, and administrative processes.
\n
• Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
\n
• Maintain office systems, supplies, equipment, and vendor relationships.
\n
• Step in to support front office functions as needed.
\n

\n
• Partner with the surgeon to ensure efficient daily clinical operations.
\n
• Support quality assurance, clinical workflow coordination, and continuity of care.
\n
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
\n
• Ensure effective communication between clinical and administrative teams.
\n

\n
• Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
\n
• Maintain accurate operational documentation and reporting.
\n
• Identify operational issues proactively and troubleshoot effectively.
\n
• Perform additional duties as needed to support the success of the practice.
\n

\n
• 5+ years of experience in healthcare, dental, or medical practice management
\n
• Prior experience overseeing administrative and/or clinical teams
\n
• Strong understanding of front office operations, patient flow, and staff leadership
\n
• Excellent organizational, communication, and problem-solving skills
\n
• Ability to lead with confidence, empathy, and accountability
\n
• Comfortable working in a fast-paced, hands-on environment
\n
• Bachelor's degree preferred; equivalent experience considered
\n
• Dental or oral surgery experience strongly preferred
\n

\n
• Competitive pay, Bonus potential, and annual merit reviews
\n
• Medical, Dental, Vision, Life Insurance
\n
• Health Savings Account (HSA) with HDHP health plans
\n
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
\n
• Short-Term and Long-Term Disability
\n
• 401(k) Plan with Company Match
\n
• Employee Assistance Program (EAP)
\n