Service Advisor

Position Overview We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery. This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day. Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude. Key Responsibilities * Greet customers promptly and professionally * Accurately document customer concerns and vehicle information * Communicate repair recommendations clearly and confidently * Provide cost estimates and secure customer authorization * Coordinate workflow with technicians and parts department * Provide proactive status updates to customers * Review completed repairs and invoices with customers * Handle warranty, customer-pay, and internal repair orders * Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience * Knowledge of vehicle maintenance and repair terminology * Experience with dealership management systems (DealerTrack) Also Considered: * Strong background in retail, hospitality, or commissioned sales * Proven customer service experience * Ability to upsell services professionally and ethically Skills & Traits We Value * Strong communication and interpersonal skills * Sales confidence without being pushy * High level of organization and follow-through * Ability to stay calm under pressure * Accountability and attention to detail * Team-oriented mindset * Reliable attendance and punctuality Compensation & Benefits * Competitive base pay + performance-based bonus * Free Health Insurance (Dental and Vision are also available) * Paid time off * 401(k) * Ongoing training and career advancement opportunities Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences. Schedule * Full-time (7:00am-5:30pm) * Saturdays required - (7:00am-12:00pm, rotating schedule) Why Join Us? We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.