Orthodontic Regional Operations Manager - Rock Dental Brands

Orthodontic Clinic Regional Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Rock Dental Brands, a leader in the DSO industry has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as an Orthodontic Clinic Regional Manager. You will lead a team of Practice Managers through daily operations and ensuring KPI's are being met.

The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager's first priority is to ensure the Practice Managers are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff.

Job Duties Include:

• Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.
• Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
• Supervise Team Leaders

Monitoring of KPIs

• Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
• Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
• Manage clinics to operate within a budget set forth in communicated KPIs.

Customer Experience

• Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
• Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Training & Development

• Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.
• Responsible for conducting regular inspections.

Qualifications:

• 3 - 5 years business management experience.
• College degree preferred or equivalent experience.
• Strong Communication Skills with both staff and doctors.
• Attention to Detail.
• Ability to apply analytics results to process improvement and strategic thinking.
• Able to travel 50% - 60% of the time if needed.
• This role will be supporting clinics in NE Arkansas, Memphis TN, Poplar Bluff MO and St Louis MO. Because of the required travel it would be best if the candidate resides within driving distance to these locations.

Essential Job Functions:

• Travel will be required frequently in order to maintain appropriate relationships.
• Use of Google at work and any other tools required by your direct manager.
• Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business.

Total Rewards:

You'll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:

Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.

Support your Health & Well-being: Flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track.

Life Balance: Paid time off and holiday pay.

Planning for the future: Plan for the future with an industry-leading 401K retirement plan with matching company contributions.