Help Desk Technician

Technical Analyst / Level 2 Full Time / CDW W2 Employee CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team. Required expertise includes: 3 years of Technical Support / Help Desk / Desktop Support 2+ years of O365 Support – advanced knowledge, including basic administration experience Active Directory – including complex user set-up experience Experience supporting mobile devices Desired experience: VPN experience, ideally Palo Alto Global Protect ServiceNow experience for both incidents and requests Intune for EndPoint Management Teams / Zoom collaboration audio / video conferencing support About the role: Location: Chicago, IL (Northern Suburb) Type of opportunity: W2 employment with CDW Benefits: Complete suite of CDW benefits Compensation: Flexible based on experience, plus excellent benefits Send your resume to View email address on click.appcast.io for a conversation and more information about this engagement.