Patient Care Representative

Patient Care Representative Purpose of Position: Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters. Responsibilities Advocates for the patient’s appointments, and healthcare needs Communicate unresolved issues to manager or designee to facilitate timely interventions Demonstrate excellent communication skills effectively and efficiently Maintains accurate records of all calls and corresponding details Efficiently field patient questions and concerns Process messages and report to the respective physicians and their teams, whenever necessary Attends and actively participates in team meetings Answers phones in accordance with department standards to achieve expected goals Communicates effectively and efficiently when in the call center assignment Other work related duties as assigned Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service. Qualifications Ability to read, write and communicate in English at the level of a high school graduate Ability to work independently in a fast paced environment Excellent telephone and communication skills Strong interpersonal, customer service and time management skills Experience with current office technology, proficient with computer office applications Minimum of one year experience in a clinical setting preferred Schedule Details: 40 hours per week, Monday-Friday, 8a-4p, No Weekends & Holidays Organization Medical Affiliates of Cape Cod Primary Location Massachusetts-Hyannis Annual/Hourly: Hourly Hiring Pay Range: $20.6 - $23.75 Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment. Beware scam interview requests Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: #J-18808-Ljbffr Cape Cod Healthcare Inc