Certified Medical Assistant (CMA)

Job Description

Job Description

Position Summary:

The Certified Medical Assistant (CMA) plays a vital role in supporting medical and behavioral health services, including Medication-Assisted Treatment (MAT), Assertive Community Treatment (ACT), Mental Health Skill-Building (MHSB), and Tele-health services. The CMA is responsible for assisting providers in clinical care, ensuring accurate documentation,  and supporting compliance with behavioral health regulations in Virginia.

Essential Duties and Responsibilities:

• Assist medical providers, including Nurse Practitioners, with vitals and documentation. 
• Document vital signs, allergies, and medication lists accurately in the Electronic Health Record (EHR).
• Support the coordination and setup of tele-health appointments, ensuring proper technology access and documentation readiness.
• Maintain client records in compliance with DMAS and DBHDS regulations.
• Prepare and manage medication administration records (MARs), coordinate with pharmacies, and support MAT medication storage and documentation protocols.
• Communicate with clinical and case management teams to support integrated treatment plans across ACT and MHSB services.
• Assist in scheduling follow-up visits, lab appointments, referrals, and transportation as needed.
• Educate clients on treatment adherence, medication protocols, and assist in managing side effects in collaboration with providers.
• Monitor inventory of medical supplies and maintain cleanliness and safety of medical workspaces.
• Participate in care coordination meetings, staff huddles, and quality assurance activities.

Qualifications:

• High school diploma or equivalent required.
• Graduation from an accredited Certified Medical Assistant program.
• Current CMA certification (AAMA, NCCT, or similar) required.
• CPR/BLS certification required.
• Minimum 1 year of experience in a behavioral health, MAT, or community health setting preferred.
• Familiarity with Virginia behavioral health service models, including ACT and MHSB, is a plus.
• Strong interpersonal and communication skills.
• Proficient in using Electronic Health Records (EHR); knowledge of systems such as Athena, Credible, or similar preferred.
• Ability to work collaboratively within multidisciplinary teams.
• Valid driver’s license and reliable transportation (for field visits, if applicable).

Work Environment:

• Hybrid work setting: in-office clinical support and virtual tele-health coordination.
• May require occasional travel to client homes or community settings for ACT-related services.
• Must be able to lift up to 25 lbs, bend, and stand for extended periods.

Compensation & Benefits:

• Competitive hourly wage based on experience and certification
• Health, dental, and vision insurance
• Paid time off and holidays
• Continuing education and professional development reimbursement
• Opportunities for advancement in behavioral and integrated healthcare settings