Case Manager

Job Description

Job Description

Mental Health Kokua (MHK) is hiring a Case Manager in Hilo (Hawai ʻi Island) to support adults with mental health challenges through community-based services. This full-time, community-based role focuses on helping individuals build stability, strengthen independence, and access the services and resources needed to support their recovery goals.

As a Case Manager, you will coordinate care, advocate for client needs, and connect individuals to behavioral health, medical, housing, and community-based supports. This role is well-suited for compassionate professionals in Hilo and surrounding East Hawaiʻi communities who enjoy relationship-based work and making a meaningful impact through recovery-oriented services.

What You’ll Do (Responsibilities)

• Care Coordination: Assess client needs, develop service plans, and coordinate behavioral health, medical, housing, and community resources
• Client Advocacy: Support individuals in accessing benefits, services, and community-based supports that promote stability and independence
• Recovery-Oriented Support: Promote recovery using person-centered, strength-based, and trauma-informed practices
• Hospital & Transition Support: Provide follow-up services and support successful transitions following hospitalization or other major life changes
• Community Collaboration: Partner with providers, families, landlords, and community organizations to support client goals
• Crisis Response: Respond appropriately to client crises and coordinate support services as needed
• Documentation & Compliance: Complete timely assessments, service plans, progress notes, and required documentation
• Team Collaboration: Participate in supervision, case reviews, and interdisciplinary team meetings to ensure quality services

Case Manager Qualifications

• Preferred: Bachelor’s degree in psychology, sociology, social work, human services, or a related behavioral health field
• Preferred: One and a half (1.5) years or more of case management, human services, or behavioral health experience; experience working with co-occurring challenges is a plus
• Skills: Strong communication, organization, documentation, advocacy, and relationship-building skills
• Certifications: TB clearance, CPR, and First Aid (or willingness to obtain)
• Fit for the Role: Comfortable supporting adults with mental health challenges in community-based settings while promoting recovery, stability, and independence

Requirements & Work Conditions

• Ability to pass a criminal background check and drug/alcohol screening
• Valid Hawaiʻi driver's license, current vehicle insurance, and safety inspection
• Ability to travel throughout Hawaiʻi Island for client visits, appointments, and meetings
• Ability to lift up to 25 lbs and respond to emergencies as needed

Benefits of Joining MHK

• Medical & Vision Insurance (UHA or Kaiser)
• Dental Insurance (HDS)
• Supplemental Insurance (Aflac)
• Pet Insurance
• 403(b) Retirement Plan
• Identity Theft & Legal Protection
• Paid Leave & Holiday Pay
• Public Service Loan Forgiveness (PSLF) eligibility

Why Choose Mental Health Kokua?

At Mental Health Kokua, we believe in “Opportunities to Begin Again.” Your work helps individuals build stability, strengthen recovery, and develop meaningful connections within their community.

Behind every success story is someone who provides guidance, encouragement, and support along the way. Apply today!