Specialist, Incident Management and Operational Resiliency

Specialist, Incident Management and Operational Resiliency

The Specialist, Incident Management and Operational Resiliency plays a key role in leading enterprise incident response and strengthening operational resiliency across the organization. This role manages incidents from assessment through resolution, drives clear stakeholder communication, supports post-incident reviews and remediation, and helps advance governance, testing, and continuous improvement.

Incident Management

• Monitor and assess potential incidents across the enterprise
• Coordinate incident triage and escalation based on severity thresholds
• Activate response teams and escalation pathways as needed
• Coordinate cross-functional teams to drive resolution
• Provide ongoing updates on incident status, impact, and risk
• Manage incident calls and communication channels
• Ensure incidents are logged, tracked, and managed through resolution

Communication and Stakeholder Management

• Provide clear, timely communication to stakeholders, leadership, and impacted business units
• Support regulatory, vendor, and client communications when needed

Incident Governance, Reporting, and Documentation

• Ensure adherence to incident management policies, standards, and procedures
• Maintain accurate documentation of timelines, decisions, and actions
• Support governance reporting, metrics, and performance analysis
• Help improve incident management processes and controls

Post-Incident Review and Continuous Improvement

• Support post-incident and after-action reviews
• Track remediation efforts through completion and validate effectiveness

Process and Framework Support

• Help enhance incident management methodologies, playbooks, and templates
• Support testing, simulations, and scenario planning
• Partner with resilience, risk, and control teams to strengthen preparedness

Required Skills & Experience

• Bachelor's degree or equivalent experience
• 10+ years of experience in incident management, business continuity, disaster recovery, risk, or controls
• Strong understanding of incident management and operational processes across Northern Trust
• Ability to manage multiple incidents in a high-pressure environment
• Strong communication, stakeholder management, and problem-solving skills
• Experience working across cross-functional teams in a large, complex organization
• Familiarity with ServiceNow and incident reporting tools preferred

Please note that Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.

This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.

Salary Range:

$130,530 - 228,380 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.