Front Office Supervisor

Front Office SupervisorThis position requires a friendly, helpful, and positive manner when dealing with guests or fellow employees. Anticipate guests' needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction. Manages the ongoing training, developing, and retaining staff as well as coaching and counseling for front office staff. Monitors special requests and oversees rate changes and room moves to ensure guests satisfaction. Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations. Monitor staff's interaction with guests and ensure prompt and courteous service. Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets. Adhere to hotel requirements regarding guest/employee accidents or injuries.EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.Preferred behaviors include being a team player who works well as a member of a group.