Front Desk/Medical Assistant

Hootan Zandifar, MD

Front Desk Receptionist

Beverly Hills / Brentwood, California • Full-time • $20 – $25 hourly

About the Practice

Hootan Zandifar, MD — Facial Plastic Surgery

The practice of Hootan Zandifar, MD is a premier facial plastic surgery and otolaryngology practice with offices in Beverly Hills and Brentwood. Dr. Zandifar is double board-certified by the American Board of Facial Plastic Surgery and the American Board of Otolaryngology / Head and Neck Surgery, a Fellow of the American Academy of Facial Plastic and Reconstructive Surgery, and a Fellow of the American College of Surgeons — with a reputation built on natural-looking results, surgical artistry, and deeply personalized patient care.

Our practice offers a full continuum of facial care — from advanced non-surgical aesthetics to transformative board-certified surgical procedures — all under one roof.

Cosmetic Facial Procedures:

• Rhinoplasty (cosmetic and revision).
  
• Deep plane facelifts and neck lifts.
  
• Eyelid surgery (upper and lower blepharoplasty).
  
• Brow lifts and lip lifts.
  
• Facial liposuction and facial fat grafting.
  
• Hair transplant and eyebrow transplant.
  
• Ear reshaping (otoplasty).

Functional Nasal & Sinus Procedures:

• Septoplasty and turbinate reduction.
  
• Balloon sinuplasty and endoscopic sinus surgery.
  
• Nasal valve repair and septal perforation treatment.
  
• Sublingual oral immunotherapy.
  

Non-Surgical Aesthetics:

• Neurotoxin injections (Botox, Dysport, Xeomin).
  
• Dermal fillers (Juvederm, Restylane, Sculptra, Radiesse).
  
• Laser resurfacing and energy-based skin tightening.
  
• Medical-grade facials, peels, and in-office facial procedures.

Our team of board-certified surgeons and fellowship-trained providers, including Dr. Neal Deot, works collaboratively to ensure every patient receives the highest standard of care and an exceptional, tailored experience. Dr. Zandifar has been recognized by Super Doctors, named a Top Cosmetic Surgeon, and featured in Cosmopolitan, Celebrity Insider, and other national outlets.

Our vision is clear: to be the most trusted destination for facial plastic surgery on the Westside of Los Angeles. We are looking for a polished, patient-centered Front Desk Receptionist to be the welcoming face of our growing practice and help us deliver on that vision every single day.

Position Overview:

The Front Desk Receptionist at Hootan Zandifar, MD is far more than an administrative role — it is the heartbeat of our patient experience. As the very first point of contact, you set the tone for every visit, every phone call, and every interaction a patient has with our practice. You are the ambassador of the Zandifar MD brand, and your warmth, polish, and professionalism are what make patients feel seen, valued, and confident in their decision to entrust their face to us.

In this full-time position, you will be responsible for the seamless orchestration of our front office operations, working in close collaboration with Dr. Zandifar, Dr. Deot, and our clinical team across both surgical and non-surgical service lines. You will manage a high volume of consult inquiries, surgical and non-surgical bookings, and in-person interactions — all while upholding the elite, discreet, and concierge-level experience our patients expect.

The ideal candidate brings a polished presence, a genuine passion for aesthetics and patient care, and a proven ability to thrive in a fast-paced surgical or medical aesthetic environment. You are proactive, detail-oriented, and naturally invested in the wellbeing and confidence of every patient who walks through our doors. You understand that exceptional front desk work is not just about managing logistics — it is about building trust, creating comfort, and elevating every touchpoint of the surgical journey, from initial consult through final post-op.

This is an exciting opportunity to be part of a respected, vision-driven practice led by a double board-certified facial plastic surgeon with national recognition and a strong patient-first culture. If you are ready to grow with us and be part of something exceptional, we want to hear from you.

Key Responsibilities:

• Create and deliver the elite Zandifar MD experience — ensuring every patient feels welcomed, valued, and cared for from the moment they arrive to the moment they leave.
  
• Greet and welcome patients in a warm, professional, and discreet manner befitting a Beverly Hills surgical practice.
  
• Answer and direct incoming phone calls, respond to voicemails, and reply to patient inquiries via phone and email with promptness and polish.
  Schedule, confirm, and manage surgical consultations, pre-op visits, post-op visits, and non-surgical appointments across both office locations.
  
• Coordinate complex surgical scheduling — including OR booking, pre-surgical clearances, and pre-op packet distribution — in partnership with the surgical coordinator and clinical team.
  
• Accurately collect and process patient intake forms, medical history, photo consent, surgical consent, and insurance information.
  
• Handle patient check-in and check-out procedures, including payment processing, deposit collection on surgical bookings, and receipt management.
  
• Maintain a clean, organized, and always inviting reception area, in keeping with the upscale environment of the practice.
  
• Communicate effectively with Dr. Zandifar, Dr. Deot, surgical coordinators, and the clinical team to ensure smooth patient flow throughout the day.
  
• Follow up with patients regarding upcoming appointments, pre- and post-operative care reminders, and any practice communications.
  
• Manage office supply inventory and coordinate orders as needed.
  
• Uphold strict patient confidentiality and adhere to HIPAA guidelines at all times.
  
• Support general administrative duties including filing, data entry, scanning, and chart management within the EMR.
  
• Assist with other front office tasks as assigned by the practice manager, surgical coordinator, or lead clinician.

Qualifications & Requirements:

Required:

• High school diploma or GED required; associate’s or bachelor’s degree a plus.
  
• 1–2 years of front desk, receptionist, or customer service experience (facial plastic surgery, plastic surgery, ENT, medical spa, or aesthetic practice strongly preferred).
  
• Excellent verbal and written communication skills with a polished, professional demeanor appropriate for a high-end surgical practice.
  
• Strong organizational skills and ability to multitask gracefully in a fast-paced, multi-location environment.
  
• Proficiency with scheduling software, Microsoft Office, and general computer skills.
  
• Reliable, punctual, and team-oriented with a positive, can-do attitude.
  
• Discretion and maturity — our patient population includes executives, public figures, and high-profile clientele.
  
• Passion for aesthetics, surgery, and delivering an exceptional patient experience.

Preferred:

• Experience with practice management or EMR software such as Nextech, PatientNow, Modernizing Medicine, Zenoti.
  
• Working knowledge of facial plastic surgery procedures (rhinoplasty, facelift, blepharoplasty) and / or non-surgical aesthetics (Botox, fillers, lasers).
  
• Familiarity with insurance verification for ENT / functional procedures (septoplasty, sinus surgery).
  
• Bilingual abilities (Farsi, Spanish, or other) a plus.
  
• Experience handling HIPAA-compliant documentation, surgical consents, and clinical photography records.

What We Offer:

• Competitive hourly pay: $20–$25/hour depending on experience
  
• Full-time schedule: Monday–Friday, 9:00 AM – 5:30 PM (plus one Saturday per month as needed).
  
• A supportive, collaborative, and professional work environment in two of LA’s most desirable office locations — Beverly Hills (8920 Wilshire Blvd) and Brentwood (11740 San Vicente).
• Access to in-house non-surgical treatments and meaningful staff discounts on services.
• Opportunity to grow within an established, nationally recognized facial plastic surgery practice.
• Work alongside a double board-certified facial plastic surgeon and a fellowship-trained team committed to artistry, patient outcomes, and clinical excellence.

How to Apply:

To apply, please submit your resume and a brief cover letter sharing why you would be a great fit for the Zandifar MD team to Show email with the subject line “Front Desk Receptionist Application — [Your Name].”

Hootan Zandifar, MD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Compensation will be determined based on experience, qualifications, and fit, and is subject to confirmation by practice leadership.