Netops NOC
Artech Information Systems LLC
NetOps NOC
This position is responsible for network operation center (NOC) services, including technical support, planning, forecasting, designing, project management, installation, monitoring, and maintenance of the converged data/voice network.
Skills Required
- Assists in the technical support, problem resolution, planning, and management of the converged data/voice network that includes wired and wireless technologies.
- Interact with customers as the primary point of contact for the network operations team.
- Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
- Monitors the network for unauthorized activities; maintains network security.
- Act as a primary interface with equipment vendors for resolving problems.
- Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in the development of new policies and procedures as necessary.
- Participates in the procurement of RMA network equipment.
- Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network
- Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users is crucial.
Education Required
- Associate's degree in computer science, Information Technology, or a closely related field, and one (1) year of experience with wide and local area networks, including experience with common-carrier data networks.
- An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year-for-year basis.
Preferred Education and/or Experience :
- Experience utilizing network management tools such as SolarWinds and Service Now.
- CCNA
Additional Information
- May require onsite support for meeting or hands-on work, will primarily work from home. Must be willing to work overtime and rotating shifts as required.
- During changes and outages, the successful candidate will be expected to remain on shift.
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