Patient Registration Specialist

Job Purpose:

The Patient Registration Specialist Greets visitors, provides excellent customer service while managing phone calls, scheduling appointments, performing patient/client check-in/checkout in a busy environment, and ensuring patient information is accurate in the electronic medical record system by updating demographic information, verifying, and updating insurance at each encounter. May also assist other staff with over-flow work and other tasks as needed.

Key Responsibility Areas:

1. Satisfies Core Competencies:

• Accepts responsibility for ensuring that performance meets the standards of the departmental requirements and OHCC core values.

1. Customer Service:

• Greets visitors and callers, handle inquiries and provide accurate information on services, hours of operation, location, eligibility, etc.
• Verify and update patient demographics at each encounter.
• Verify and update patient insurance information at each encounter.
• Answers calls and give information to callers, enter patient cases, take messages, or transfer calls to appropriate department or person.
• Facilitates completion of required client/ patient forms in accordance with requirements and procedures.
• Schedules and confirms appointments for patients and clients.
• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
• Delivers culturally and linguistically competent customer service consistently.

1. Documentation:

• Complete assignments and scheduling tasks in the electronic record.
• Ensures all applicable patients forms are completed and attached to the patient record.
• Inputs all required patient demographics and information into the electronic record when the patient is present and while following PHI & HIPAA guidelines.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Make copies of correspondence and other printed material and upload the correspondent to the patient’s electronic health record.
• Handles confidential and sensitive client/patient information using HIPPA guidelines.
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures

Required Education:

• High school diploma
• Certification in office administration, medical administration, or related field is preferred.

Skill, Licensure and Knowledge Requirements:

• Proven experience working in a dental or medical office.
• Proficiency in Windows, Microsoft Office, and typing skills are required.
• Proficient in medical practice management software (e.g., Athena Health).
• Sound knowledge of dental and medical terminology.
• Excellent verbal, customer service, and written skills.
• Pleasant attitude towards patients and co-workers.
• Exceptional organizational skills.
• Bilingual Spanish/English preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Travel or Special Requirements:

Driving during the workday as well as local or out of state travel may be required to perform job duties.